Our LuckLand Casino Review

LuckLand is a reputable online casino site which is owned and operated by Aspire Global International, and has been providing customers with its wide range of games for many years. With its parent company based in Malta, LuckLand is a legitimate casino site with a lot going for it, not least the wide variety of slots it offers. In this detailed LuckLand casino review, we will take a look at everything that you need to know about the New Zealand version of the site, from the various game types that they offer through to the bonuses they offer, and information about their mobile app and customer support. 

LuckLand is a longstanding online casino which provides a user-friendly and intuitive experience for customers. Upon entering the website you will be greeted by an aesthetically pleasing home paged, punctuated by a dark blue and grey background offset by LuckLand’s red and blue logo.

The home page lets you easily flick through the huge array of games available with LuckLand. They start off by showing you some of the ‘Featured’ games on offer, while you can also click through to ‘New’ games, specific game types like ‘Slots’ and ‘Jackpots’, or you can scroll through all of the games (and there are a lot!) by clicking on ‘All Games’.

Assuming you’re logged in – more info on how to do that later in this LuckLand casino review – you can click straight through to those games by simply clicking on their logo, and start playing.

You can also easily access the range of other services LuckLand offers generally in just one click from the home page. A deposit button is easily visible in the top right corner, or you can take a look at the bonuses and promotions that they offer and also access their customer support platform in the top left of their page.

Overall, LuckLand is a really easy to use online casino, with its wide range of games and great ancillary features all simply laid out on the website to ensure that the ease of use for the customer is maximised.

LuckLand is renowned for having a really good selection of online casino games, so if you’re somebody who bases which casino you choose on this then it’s certainly worth a look. A particular strength of theirs is the range of pokies that they offer; though there are some other casinos which offer a greater number of different pokies, there are still plenty on offer here and importantly, they appear to have hand-picked the best of them.

But that’s not all that they offer. Below is a list of the most popular games (aside from pokies) offered by LuckLand, and a small explanation for each.

Table Games

Table games really refers to a variety of different online casino games. At LuckLand, this includes things like Keno and various types of poker, including old favourites such as Texas Hold’em.  

Baccarat

Baccarat is a simple card game which is popular at casinos. It is a comparing game which involves the player and the banker comparing hands, with each hand yielding one winner, or a tie. 

Roulette

Roulette is another popular game at casinos which you can play at LuckLand. In roulette, you can select either individual numbers, multiple numbers, odds or evens, or colours, before a roulette wheel spins and determines the outcome.

Blackjack

Blackjack is one of the better known games available at LuckLand. Always a favourite at casinos, Blackjack involves a player being dealt two cards and choosing to either hit or sit, with the objective to score higher than the dealer without exceeding the number 21. 

Overall, the selection of games available on LuckLand is one of the strengths of the site. They have one of the better ranges in terms of quantity, and while there are a handful of competitors who might have even more, the quality of LuckLand’s games combined with the really solid number of them available make their selection of games right up there with the best.

Most casinos will have a range of different bonuses and promotions available to attract new customers and retain existing ones, and LuckLand is no different. They’ve got a decent enough selection of promotions available, covering a range of different things.

As with many of their competitors, LuckLand offers a welcome package for new customers, with a few free spins to get you going. There are also a few different monthly offerings, while a ‘Dreamy Exclusive Club’ offers certain benefits for members who play a certain amount. Below is a list of the different promos available.

LuckLand Bonuses

Welcome Package

Enjoy a Welcome Treat

NZ$2,000 + 200 free spins worth of reload bonuses 

Mega Fun Break

Choose your Reload Bonus and enjoy up to $200! 

Play for $6,500,000

Pragmatic’s Drops and Wins event will give out $500,000 each month!

As always though, the bonuses offered aren’t necessarily as advantageous as they seem, and you will always need to turn over your winnings. With LuckLand those turnovers are relatively high, so be aware of that before you go diving in purely to take advantage of their promotions.

Overall there is a fairly decent range of promos available with LuckLand casino. They probably aren’t industry leaders in this regard, but there is enough on offer to keep the value hunters happy and courtesy of their Dreamy Exclusive Club, the more you play, the more benefits you will get.

It’s not the most exciting thing in the world to talk about the different banking options offered by a casino, but it is, of course, necessary to know, and if you tend to prefer to use a less common payment method then whether casinos offer it can dictate whether or not you choose to try one out. 

LuckLand offers a huge number of different payment methods for their customers, making it easy to deposit and withdraw regardless of which payment method you prefer to use. As always you can use your Visa or Mastercard debit or credit card, which is a pretty simple and foolproof way to go about it.

But there are a whole lot more options available to you than just those. There are a huge number of payment methods available with LuckLand, though some of them are not available for $NZ.

POLi

POLi is a Melbourne based payment company which allows customers to directly transfer money from their bank accounts to various different merchants. 

Neosurf

Neosurf are a payment platform based in Germany. Using this payment method involves purchasing a Neosurf credit card and then topping it up. You can then use this to fund your LuckLand account. 

PayPal

PayPal is probably the most popular payment method available with LuckLand outside of Visa and Mastercard debit and credit cards. If you’re unfamiliar with it, it’s a secure platform which allows you to store funds, and you can easily deposit to LuckLand your funds available on it, or withdraw from LuckLand direct to your PayPal account. 

Paysafecard

Paysafecard is an online payment method which creates vouchers for customers that are secured using a 16-digit code. These vouchers enable you to transfer money without needing a credit card or bank account, or the need to provide any personal information. 

These are some of the more common options available with LuckLand, but as mentioned there are others available too, including Jeton and Xanpay.

This is a pretty comprehensive list of choices for customers of LucklLand, and ensures that whatever payment method you like to use you will likely find it – or something very similar – with LuckLand. Payment methods are something which you won’t worry about until you find that your preferred one isn’t available, but with LuckLand, that isn’t likely to happen.

The next step in this LuckLand casino review is, as always, to take a look at the different software providers used by this casino. LuckLand offers its customers games from a really broad range of different software providers, which means that you get a lot of variety when using LuckLand casino. Online slots are what make up the bulk of their library, but that doesn’t stop them from accessing a wide number of different providers, with over 20 different developers contributing to the expansive library on offer at LuckLand. 

At the time of writing there were a total of 24 game developers, from Ainsworth and Aspire Global through to iSoftBet and RedRake. This breadth of different developers ensures that you can get a diverse array of different experiences, all within the scope of the one website.

As with all of the casinos that we review, LuckLand is a legitimate, licensed and regulated online casino. All of the information about these registration details can be found at the bottom of the home page on the website, but we’ll give you a quick rundown of it all here anyway.

The games on LuckLand and operated by Aspire Global International LTD, which is a company based in Malta. It’s a fully licensed operator, which is licensed by the Remote Gaming Regulations of Malta and which had its license registered way back in 2009. These operators of LuckLand, Aspire Global International LTD, have an Irish Betting License. Further details about the specific registration numbers can be found on the website.

The advent of the smartphone means that, across a range of different industries, it’s become an expectation from customers that they can use their phone to access the services of a particular company. That’s particularly the case in online betting, with most casinos, bookmakers and so on offering really high quality mobile apps or mobile versions of the desktop site to ensure that their customers can enjoy everything that they have to offer while on the go.

One downside of LuckLand is that they do not have a dedicated mobile app. Casino mobile apps can make it super easy to access games from wherever you are, and if LuckLand can add this to their list of services then it would be a big boost to them.

But despite this lack of an app, it is not as though LuckLand has completely overlooked the importance of having a mobile offering. You can easily head to the website from your smartphone and access basically everything that you can on the desktop site, and importantly this site has been altered to make it easier to use on a mobile phone.

Using this mobile site, at no point did I feel that the lack of a LuckLand app was any sort of omission. The mobile site is every bit as useable as an app would be, and as somebody who often uses my mobile rather than my laptop, I found it preferable to play LuckLand games on the mobile version of the desktop site rather than the desktop site itself.

It’s never a bad thing to have a mobile app and perhaps one day LuckLand will deem it necessary to create one. For the time being, however, with the quality of the mobile site that they have, it shouldn’t be a major issues for customers of LuckLand that there is no mobile app available.

It’s never particularly difficult to register with an online casino. After all, they want your business, so it makes sense that they are going to make it as easy as humanly possible to create an account with them! LuckLand casino is no different. These are the steps that you need to take to register.

1. Head to the website and locate the ‘Join’ button in the top right hand corner. You can’t miss it – the Join button sits alongside the Login button and is highlighted in green, making it impossible to overlook.

2. When you click on this button, you will be greeted with a pop up which says ‘Welcome to LuckLand!’ and asks you to fill in a couple of very basic pieces of information, as you can see in the screenshot below. To begin with, you simply need to enter your email address and then choose a Username and Password, after which you can continue the registration process by clicking on the ‘Next’ button. 

3. After this you will be taking to the second of two steps, which involves entering in a few more pieces of information, this time personal details that are required to complete the registration process – again, this is shown in the below screenshot. Included among this are, obviously, your name, while you will also need to provide your date of birth, address and mobile number. You can also choose whether to have special bonus offers sent to you by LuckLand, and as always, agree to the Terms and Conditions set out by LuckLand.

4. Once you have completed all this information, simply click on the ‘Open Account’ button at the bottom of the popup and voila – your account will be created and ready to go! 

5. The final part of the process is setting a deposit limit – this is not something that you have to do, but if you do wish to ensure that you don’t end up depositing more than planned to LuckLand then setting a deposit limit is a great way to do exactly that.

Customer support is a necessary part of any business, and that is no different in the world of online casinos. Obviously you never want to run into any problems that require you to reach out to the powers that be, but if you use an online casino for long enough the chances are that eventually you will need to contact, be that to resolve an issue or simply to ask a question. A good customer support platform not only ensures that you can do this quickly and efficiently, but it also demonstrates a level of commitment to customers by the company.

LuckLand does a really good job of providing a customer support platform which enables their customers to quickly and easily get into contact with them. Essentially, there are three different ways that you can look to get any queries that you may have resolved.

The first port of call should be to take a look at LuckLand’s Frequently Asked Questions. These are easily accessible on the home page by simply clicking on the ‘Help’ button, which you will find in the top left hand corner of the page. Upon clicking on this, you will be greeted with a popup which includes answers to their top five most commonly asked questions, or alternatively you can type in your own question in a search bar to see if there is an answer to that on the site.

If you can’t find the solution you need here, then you have a couple more options, each of which is available on the same popup page on which you’ll find the Frequently Asked Questions. The best of these, at least in my humble opinion, is the live chat feature. Live chat is always a great way to find answers to your questions – at least it is if it’s well executed, which it is on LuckLand.

Available from 7am to midnight, the live chat feature allows you to speak directly to a customer support agent to sort out whatever issue it is that you are having. Occasionally these live chat features can be a little bit of a letdown if the agents aren’t particularly helpful or there are long wait times, but fortunately neither of these has been an issue in my experience with this online casino. I always got connected pretty quickly, and the agents who I spoke to were generally pretty friendly and knowledgeable enough to help me out.

Your final option is to send through an email to LuckLand. Clearly this will be a longer process to get an answer than if you use live chat, but if you don’t have the time to deal with your issue there and then, or if your problem is a little more complicated and you need to, for example, attach documents, then email can be a great way to get in touch. This email link is available, as mentioned, on the Frequently Asked Questions page popup; clicking on this link takes you to a page where you choose your Inquiry Topic and then write your question, while if you need to upload documents there is a ‘Document Uploader’ to which there is a direct link on that same page.

Overall, the customer support platform available at LuckLand is a really good one. The presence of live chat is significant in that it allows you to get your problems solved quickly and easily, and the only real improvement that they could make would be to make this live chat platform available 24/7. That aside, however, customer service is a standout feature of LuckLand.

LuckLand is a longstanding online casino, and it shows. This is a company that knows what they are doing, and which provides a really good casino experience for their customers. They boast a wide variety of different games provided by a broad range of software developers, and a good number of different bonuses and promotions for customers, too. 

As discussed throughout this detailed LuckLand casino review hey do the small things well, too. There are a massive number of different banking options available for customers of LuckLand to use, so whether you simply want to use debit or credit card, or if you want to use something a little less common, there will likely be an option for you to do so. Finally, the experience is rounded out by a great customer support platform punctuated by a live chat feature which enables you to quickly and easily have any problems resolved.

Overall, if you’re an online casino afficianado, then you will no doubt enjoy what is on offer with LuckLand. Whether you like to play on your laptop or your phone, the wide range of different games provided by this casino are easily accessible, and it’s easy to see why this online casino has been able to stand the test of time.