This difficult decision was taken as a response to increased operating costs in the Ontario. Our Ontario customers will no longer be able to deposit from 23:59 EST on Tuesday 28th March and play from 23:59 EST as of Wednesday 29th March 2023.
You can withdraw your funds using any of the methods that were used to make an initial deposit or bank transfer via the cashier as per our withdrawal policy. Please ensure that all your details are up to date before requesting your withdrawal.
In some circumstances, additional account verification may be required.
In the unlikely situation where you request a withdrawal of funds from your Casino.com account before completing account verification, you will be required to verify your account before a withdrawal can be processed.
Please note that we’re expecting to see an influx of requests which means that your withdrawal may take longer than usual.
From 23:59 EST on Wednesday 29th March 2023 we will not accept bets of any kind, this includes real-money and bonus wagers.
Any unused bonus funds will be forfeited when the Websites close at 23:59 EST on Wednesday 29th March 2023.
You will be able to access your account up until 23:59 EST on Monday 29th May 2023.
You are able to deposit until 23:59 EST on Tuesday 28th March 2023.
You will be able to play up until 22:59 EST on Wednesday 29th March 2023.
We suggest you login and request a withdrawal before 23:59 EST on Monday 29th May 2023.
Between Saturday 1st April to Monday 29th May, we will proactively attempt to send any cash balances back to your most utilised payment method and you will be able to login and request a withdrawal yourself.
We cannot guarantee that our proactive attempts will be successful so we will allow further time to request withdrawals by emailing email@example.com up to 23:59 EST on Saturday 29th July 2023.
In the event all our attempts to return your funds fail, balances remaining unclaimed in customer accounts will be divested towards institutions or entities working, researching or promoting responsible gambling causes.
Personal Data will be retained by Mansion in accordance with legal and regulatory obligations, where the full suite of personal data rights continues to apply to all customers.
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