Easy to get signed up and playing
Bonuses deliver on value and variety
Top-notch games with no weak points
On clicking the “Register” button, the very first window that popped up was a selection of welcome bonuses to claim—always nice to see a casino is eager to reward new players!
The Palmslots Casino sign up itself was quick and painless. I was asked for all the typical info: name, age, address, phone number, and email. No additional documents are required to verify account info on sign up.
At Palmslots Casino, depositing is a breeze but the withdrawal process is really disappointing. Fortunately, among other payment methods, Canada’s all-star banking method is available—Interac. Being able to go through Interac is risk-free and fast for Canadian players. You can also opt for credit cards, e-wallets, and crypto banking if you prefer.
Deposits start at $10.00 and max out at $5,000.00. And I’m always pleased to see instant deposit processing times to help you get started playing all the sooner.
When it comes time to withdraw your winnings, the user experience gets dicey. You have the same great buffet of banking options, but Palmslots doesn’t list a minimum withdrawal, though the maximum is $5,000.00 per week.
I combed the casino site and interrogated the customer service chat rep, but found no guarantees for withdrawal processing time. The rep promised me withdrawals were handled “as soon as possible,” but who’s to say if that means one day or one month. This is definitely something Palmslots could improve on moving forwards.
For the most part, the Palmslots user experience is swell, with a well-designed site that neatly organizes your favourite games and makes playing at the casino problem-free!
On the flipside, I was really let down by the customer service, which was lacking in both information and professionalism. I worry that players who come across even minor issues will have their time wasted.
Palmslots does not have a casino app in your app store, but you can access the casino site through the web browser of your iPhone, Android, or tablet device to play on the go.
With a fully mobile-optimized site layout and games, I found playing on mobile as easy and accessible as playing on desktop. Palmslots Casino still looks inviting and exciting!
The Palmslots Casino customer support consists of a live chat with service reps plus a support email. You have round-the-clock access to support services, 24/7. This is essential for Canadian players who may be in any number of time zones.
As the primary support option, the live chat was disappointing. I appreciated that I could use the chat before opening an account, to ensure I was well-informed before committing to sign up. However, the reps were really quite uninformed, and never gave me detailed answers to even basic questions.
Sometimes when I’d ask a question, the reps would respond that another department handled that service, but wouldn’t pass on my query to that department and wouldn’t give me contact info to follow up myself. Better trained reps could really help improve the customer experience!
Security is crucial when playing in online real money casinos like Palmslots Casino. You want to be confident your banking info is secure and private. The foremost way to ensure a casino is safe to play at is its licensing.
Casinos are licensed by third-party regulatory bodies, that oversee a casino’s actions to stamp out data leaks or fraudulent activities. You’ll find the Palmslots Casino license is issued by Gaming Curacao, an industry-leading regulatory body that licences most major online casinos.
The other method used to keep a casino legitimate is audits. Countries can audit casinos to check they are complying with local laws, and to be sure casinos aren’t skimming their players’ winnings. As well, audits investigate players to catch income tax dodging and money laundering.
As a casino operating in Canada, Palmslots Casino is subject to audits from the Canada Revenue Agency (CRA) at a federal level and by provincial Auditors General.
Palmslots offers tons of fun and excitement with an awesome games library and bonus offers. However, the logistics of gaming are the casino’s shortcoming, with issues over banking and customer support dragging it down. I have my fingers crossed Palmslots can resolve those issues soon and rise to be one of the premier online casinos around!
