Grosvenor Casino Review 2024

Grosvenor Casino has been delivering a high-quality gaming experience to UK players since the 1970s in one format or another. 

They currently have more than 50 land-based casinos around the UK and are part of the big Rank Group family. 

Grosvenor Casino, therefore, is a trusted brand in the industry, and they deliver a safe, reputable online gaming platform for customers. 

The online Grosvenor Casino features hundreds of online casino games across a broad range of themes, like poker and online blackjack, plus the site boasts plenty of exciting slots. 

The Grosvenor Casino licence situation sees them fully regulated by the Gambling Commission, and they are a highly-rated, highly-recommended online casino for UK players. 

In this Grosvenor Casino review, we look at everything from their welcome bonus offer to the great features like Live & Direct play and the types of games available.

Everything about the Grosvenor Casino looks good and overall feels very inviting. There is also a bit of professional polish about the look of their site. 

The Grosvenor theme is an eye-pleasing purple background, and the layout organises the many areas of the casino very well. In our experience, we found it all to be very user-friendly. 

Things being organised into sections for areas like their exclusive and original games, Megaways, Drops & Wins and Game Shows make for some easy navigation around the site. 

The entire Grosvenor Casino experience can be enjoyed via the Grosvenor Casino app. It’s just as smooth and easy to operate on a smaller device as on their main site. 

In clicking around the games in the online casino as a UK player, we wanted to see how quickly some of their slots and, importantly, live dealer games loaded. 

There’s no software download needed to play at Grosvenor Casino, and in our opinion, the load times and running of live games were some of the best we have experienced. 

Overall, to get the ball rolling on this Grosvenor Casino review, the first impressions of the operator are very, very good. 

When we load any online casino site, the volume of games on offer is one of the first things to catch our eye.  

We like to see plenty of variety for a great experience. 

In this Grosvenor Casino review, we were happy to see that even their main landing page has many gaming opportunities.  

Here are the types of games that we saw at Grosvenor Casino: 

• Classic Slots - the backbone of any casino, Grosvenor has excellent slots, including Fishin’ Frenzy and Eye Of Horus. 
  Exclusive and Original Slots - Dip into original slots gaming like Chilli Con Cash and Pirates.  
• Megaways - the Megaways section at Grosvenor Casino is packed with those massive multi-line games like Rainbow Riches Megaways and Well of Wilds Megaways.  
• Live Games - There are great options for players in the Live Casino, which runs well on the Grosvenor Casino app. Everything from Blackjack, Baccarat, Poker and Game Shows are there. 
• Jackpot games - Players targeting the games with huge payouts can enjoy plenty of jackpot slots. 
  Table games - Grosvenor Casino has many common games like Blackjack and online Roulette. 
• Poker - The operator runs daily promotions and poker satellites. A download of their poker software is required. 
  Tournament games - There are a lot of different tournaments for players to enter. 
• Slingo - A combination of slots and bingo, and they also have straight bingo-based slot online casino games. 
• Bingo - If you want bingo, it will link to Mecca, also part of Rank.

We like to grab any chance that we can to boost play through casino promotions with things like deposit bonuses and free bets.  

There is a big Grosvenor Casino welcome offer available to take advantage of, which we did. 

Once we had done that, however, we didn’t necessarily feel impressed by the Grosvenor Casino promotions available for existing customers. 

There wasn’t much around to that end, but they state that they regularly offer bonuses in various places across their site. 

A ‘Promos’ link across the top menu will give you the best offers. 

Relevant ones will also pop up when you visit certain areas of the site, like the online slots or live casino section. 

Here’s an overview of the type of promotional value we found for this Grosvenor Casino review: 

Grosvenor Welcome Bonus 

The Grosvenor Welcome Bonus kicks off the experience with a nice boost. It’s not the most significant sign-up offer, but it is relatively straightforward to get, which we were happy to see. 

The Grosvenor Welcome bonus is a Deposit £20, and play with £50 when you make the first online deposit. 

Open an account and select the bonus offer in the cashier section. Make a first deposit of at least £20 with the operator, and in return, you will get a £30 bonus back from them. 

The wagering requirements are low for the Grosvenor Casino sign-up offer at just a 5x rate before the amount is released as withdrawable cash. 

Grosvenor Casino Sign Up Offer Key T&Cs: Min Deposit and Max Bonus apply. The Bonus is payable on selected games only. Wagering requirements apply and vary. T&Cs Apply. 

Weekly Giveaway 

Grosvenor Casino has a unique feature called Live & Direct. That’s where people at home can play alongside people who are live and in-person at one of the Grosvenor UK venues. 

Play on their Live & Direct Roulette tables from Glasgow, Sheffield or London to gain entries into their weekly prize draw to win real money. Opt-in is required for this and other Grosvenor Casino bonuses. 

Free Spins 

Trigger free spins on the slots. Look out for their Wilds, Scatter and Bonus symbols throughout their online casino games to pick up some great bonuses. 

We recommend browsing through the slots section on the site because you can collect extra rewards and bonuses in the Free Spins rounds of select games. 

Grosvenor Casino regularly gives away Free Spins as part of their promotions for existing customers. Dip into the “Promos” page before playing to see if any are available. 

Grosvenor Casino Membership 

One thing worth mentioning here is that a Grosvenor Casino Membership is available.  

Upgrading your account to that gives extra features and bonuses in-person at their venues as well as online, so it’s worth considering. 

Once set up, you can play different in-club game titles on their site, like the Book of Ra Deluxe.

There are secure and quick banking options at Grosvenor Casino. For UK players depositing with GBP, there are instant deposits available.  

Grosvenor Casino only accepts GBP or Euros. 

Aside from PayPal deposits, the other methods are subject to a low £5 deposit minimum. 

Grosvenor has a lot of security in place, and all transactions are encrypted for protection. To start a deposit or a withdrawal, visit the Cashier section on the site or the Grosvenor Casino app. 

One impressive thing we found in our experience for this Grosvenor Casino review was their fantastic withdrawal times. 

Most of their withdrawals are processed instantly, meaning they can reach your bank within as little as 15 minutes with the Fast Withdrawals system. 

If your card isn't enabled with Fast Withdrawal, then things may take a bit longer, between 1-3 working days, to see your money.  

All withdrawal methods have a £5 minimum per transaction which is very good. However, using a non-withdrawable payment method (like Paysafecard) may delay things and require further ID checks.

Debit Cards - Grosvenor Casino deposits can be made with a Visa or a Mastercard debit card. 

PayPal - The popular e-wallet can be used for both deposits and withdrawals. The minimum deposit amount differs for PayPal as it's up at £10.  

Paysafecard - The prepaid payment method, which can be funded with cash at a retailer, cannot be used for withdrawals. It's still an excellent secure payment option that doesn't involve sharing any financial details. 

We think seeing big-name software providers listed at a casino is essential, and we saw plenty of them when undertaking this Grosvenor Casino review. 

It just helps to have peace of mind that we will be playing high-quality, reliable games from trusted suppliers. 

Doing so will likely cut down on potential glitches, and certain providers excel in particular areas of casino play, like live dealer games or video poker. 

Check out games like Eye of Horus, Diamond Mine and Extra Chilli for highly rated games that have RTPs over 96% at Grosvenor Casino. 

Grosvenor Casino gives customers access to over 15 great software providers like IGT and Evolution Gaming. 

Some of the Software Providers at Grosvenor Casino: 

• Aristocrat 
• Ash Gaming 
• Bally Technologies 
• Barcrest 
• Bede Gaming 
• Blueprint Gaming 
• Cryptologic 
• Electracade 
• Endemol Games 
• Evolution Gaming 
• Games Warehouse 
• IGT 
• NextGen 
• Novomatic 
• OpenBet 
• Playtech 
• WMS 

Now that we have looked at the types of games and bonuses available let’s slide into the security side of things for this Grosvenor Casino review. 
 
We, along with any punter, want to ensure that all gaming is done in a safe and secure online environment. That is what Grosvenor Casino offers. 
 
Again, it’s worth reminding that their parent company is the Rank Group, a massive entity in the UK casino and gaming industry. 
 
For us, visiting sites with plenty of industry experience and instantly recognisable brand names generally returns better user engagement and features. 
 
Grosvenor Casino has market-leading security technology in place.

Licences - the British Gambling Commission and the Gibraltar Gambling Commission licence Grosvenor Casino.  
 
Safe Payments  - Grosvenor Casino has secure payment technology with encryption. 
 
Personal Data  - Within their privacy policy, Grosvenor Casino states that personal data is not shared or sold with any third party. They store payment details on secure servers behind firewalls. 
 
Responsible Gaming  - There are plenty of links to get informed about responsible gaming on the Grosvenor Casino site, including a link to their keepitfun.rank.com page, which is full of great info about tools like timeouts and exclusions. 
 
As a customer, also do your due diligence about keeping credentials safe. For example, don’t share passwords and make those passwords as strong as possible. 
 
Be wary of any login on unsecured wifi networks. 
 
For play on the Grosvenor Casino app, use any further security measures on the phone, like biometric locks and 2-Factor Authentication.

Knowing that you can play on a good, trusted, secure site, what about how the experience translates to mobile? 

The Grosvenor Casino app will get you access to their many games wherever you are. It is an award-winning app that they boast as well. 

Their website has a complete information page, including relevant links for Apple or Android devices. 

The Grosvenor Casino sign-up can be done via the app, including claiming the welcome bonus offer. Then, with it sitting in the palm of your hand, you get immediate access to over 300 games plus live casino and more. 

Full HD streaming of live games is available through the apps. In addition, players can also access mobile-only promotional offers, and their Live & Direct feature is available. 

The layout of the Grosvenor app looks just like their site. We didn’t experience any problem switching between the two platforms. The app was responsive when scrolling around and rapidly loaded features with a quick tap. 

We didn't need more than a few minutes to get set up with a Grosvenor Casino account. It's easygoing, and here are the steps we took. 

Visit Grosvenor Casino 

Get on a computer and browse their site, or download the Grosvenor Casino app to begin registration.  

Look for the green 'Join' button or click on their welcome bonus banner. 

Complete Registration 

There is a short registration process which won't take up much time. Start with entering a working email address you'll need for contact purposes. 

The second part of the registration process tells you you are almost there! Create account credentials first, including a 4-digit pin for an extra layer of security. 

On the same page, complete the form with your personal information and select your contact preferences. Once that's done, click on the 'Register' button. They will then perform a verification check. 

Further Checks? 

At this point of proceedings, you may be asked to upload some documents to prove your ID and proof of address. If so, it's nothing to worry about - they are just standard security checks.  

Take a scan or photo of a picture ID or an electric bill and securely upload it to Grosvenor.  

Account verification shouldn't take too long before you can start playing. You can do it all through their dedicated Live Verification Support, a brilliant touch and something we've not experienced elsewhere. 

Make A Deposit 

Once you have received confirmation that you are a verified account holder at Grosvenor Casino, you can make a deposit and get into the gaming.  

Just visit the Cashier and use any payment methods listed above in this Grosvenor Casino review. 

The Grosvenor Casino Customer Support is easy to get to at Grosvenor Casino, but we discovered that it is not available 24/7. We were a little bit surprised by that. 

The customer support team at Grosvenor Casino via live chat operates between 7 am and 10:30 pm, seven days a week. 

A click on their Live Help link will get you to a page where an option to search for an answer to a query will come up. It’s worth trying first to see if you can figure things out yourself, especially if you are outside support hours.  

If you don’t want to, click the Chat Now button to connect to live support. You can submit an email if they don’t have a rep available. 

• Live Chat - 7 am and 10:30 pm, seven days a week 
  
• Email - Via Support Form 
  
• FAQ - Good searchable knowledge base. 

There is also a decent FAQ section as part of the Grosvenor Casino Customer Support. In addition, it has a search tool for further convenience, so it can be browsed by section or searched.

We will just come straight out and say that Grosvenor Casino is one of our most highly recommended sites to play at. 

There are a couple of niggles, like no 24/7 support and there not being an abundance of payment methods or Grosvenor Casino bonuses. However, everything overall is excellent. 

The fact that they are so well established in the UK, and have found ways to blend their physical and online presence through gaming and even banking, is fantastic. 

The site operates well, and the game variety is superb. We had no issues streaming live HD dealer games, and their excellent casino app tops it all off.