L & L Europe agrees £900,000 settlement over withdrawal delays

Online gambling operator L & L Europe has agreed to pay £900,000 following a Gambling Commission investigation into withdrawal delays, anti-money laundering controls and safer-gambling failures.

The operator runs seven websites, including All British Casino, CasinoCasino and Hyper Casino. The Commission announced the regulatory settlement on 21 October, warning that fair access to winnings is essential to consumer trust.

Unfair restrictions delayed withdrawals

Investigators found that customers could request only one withdrawal at a time and had to wait for authorisation before submitting another. The Commission considered the restriction unfair under the Consumer Rights Act 2015.

Some customers also faced manual checks on every fifth or tenth withdrawal. These resulted in requests for information that the operator could reasonably have obtained earlier.

“As a regulator we expect consumers to be treated fairly.” - Sue Young, Executive Director of Operations at the Gambling Commission

She explained that operators may sometimes need information at withdrawal to meet legal obligations, but that did not justify the practices identified here. The regulator said enforcement would address unfair gambling practices alongside financial crime and player-protection failures. 

Financial crime controls fell short

The review covered breaches between October 2024 and October 2025. It identified excessive reliance on financial thresholds and sampling, rather than assessments reflecting individual customers’ risk profiles.

The Commission also found unclear risk scoring and insufficient controls for disproportionate spending. In one case, a customer deposited £4,400 within eight hours of registration, but the operator failed to adequately investigate the origins of the money.

L & L Europe subsequently introduced a separate money-laundering risk assessment for Great Britain. 

Warning signs of harm missed

Safer-gambling alerts were inconsistently applied across the operator’s websites, with some requiring two indicators in a single day before triggering action.

One customer made 84 unsuccessful deposit attempts within seven days without the system identifying potential harm. Another, aged 21, lost £6,500 in three days, while an 18-year-old lost £4,000 in eight minutes.

Investigators also found inadequate evaluation of customer interactions and weaknesses that allowed customers to exceed financial limits. 

Settlement includes investigation costs

The £900,000 payment will go to the consolidated fund in lieu of a financial penalty. L & L Europe will also contribute to investigation costs.

The Commission acknowledged its cooperation, early acceptance of the findings and remedial action. However, it considered the failures serious and similar to cases from which the industry had already been expected to learn.