Online Casino Games FAQs for Australia

Got a question about Australia? Let’s see if we can help! Our Frequently Asked Questions (FAQ) page covers a range of the most common questions about playing at our online casino, and is designed to help players resolve common issues in a fast, convenient, and hassle-free way. Take a look at the topics below, and when you locate a question that matches your current query, click to receive your advice. If you cannot find an answer to your query below, please contact our customer support team via email, chat or telephone, and we will be happy to assist you further.

Online Casino FAQs

How do you decide what online casino to play on?

Your ideal online casino should be licensed and regulated by a well-known gambling authority. It should be powered by a reputable software provider such as Playtech, and offer you a full range of exciting games, from slots to video poker. A good online casino offers premier customer support and rewarding bonuses and jackpots.

How secure are online casino games?

Online casino games provided by top software groups are safe and secure. They run on stable platforms, while results are determined by Random Number Generators to ensure fairness. Winnings are paid out using safe banking methods supported by the site.

Do mobiles support online casino games?

Yes. Mobile devices such as smartphones and tablets support technology advanced enough to enable players to enjoy realistic casino action in the palm of their hands. Mobile games are accessible from practically anywhere and at any time of the day or night, running great graphics and sound features. They also have the added bonus of paying out real money rewards.


How do I open an online casino?

There are several steps involved. Firstly, decide on what type of software and games you will be using and then check out different supplier models (such as B2B suppliers) to see which meet your business’ needs. Providers such as Playtech have different packages for you to choose from. You will also need to obtain a casino license, choose accepted payment methods and once everything is set up, start marketing your casino.

What are the advantages and disadvantages of online casinos?

Online casinos offer the advantage of being able to access a wide range of games around the clock, whether you are at home or on the bus. Great software means that the experience is as realistic as it gets, while you can choose to play for free or real money. Online casinos allow you to practice the games and hone your skills. Some people may prefer the action of a live casino floor and the social interaction that there is to be had with other players. While this is a disadvantage, this problem can be circumvented with live casino games found at sites such as

How do I get a free online casino bonus?

Online casinos constantly run promotions for new and returning players, and you can guarantee yourself free online casino bonuses in this way. New players enjoy welcome packages which include free casino cash that is matched to their first deposit. Sometimes a casino will run a no-deposit bonus offer, which means that you don’t need to even make a deposit to get free money. Return players enjoy monthly bonuses, cash-backs and more.

Can you win using online casino games?

Certainly. By playing real-money online casino games, you stand a chance of winning the jackpot or beating the dealer, depending on the game you choose. Not all gaming sessions may result in a win, but you definitely stand a good chance of winning some of the time.

What is the deposit bonus for online casinos?

Once you make a deposit into your casino account, you can start playing real-money games. In order to encourage you to make a deposit, the casino will reward you with a deposit bonus. These vary from site to site, but the casino will generally match your deposit with a specific percentage. As an example, a £100 deposit made with a 100% bonus means that you have £200 to play with at the casino.

How can you determine whether or not to trust an online casino site?

Check out the casino’s market reputation online. Make sure that it is licensed and regulated by a reputable gambling authority. See who provides it with games and software. The big names in the software business won’t do business with a rogue site. Test-drive the online casino’s customer support service to see how fast and efficiently your request is dealt with.

Are online casinos getting more famous than their traditional counterparts?

There has definitely been a surge in popularity of online casinos in recent years, especially with the fast rise in the number of mobile devices more readily available and an improvement in software features. Traditional casinos will always be popular among players and it is safe to say that the land-based casino industry feeds the online industry and vice-versa.

Is it mandatory to own a credit card to gamble at an online casino?

No. Many players either don’t own a credit card or don’t want to use their cards when gambling online. There are many alternative solutions available, including bank transfers, internet banking, prepaid vouchers and much more. Good online casinos provide a full range of payment methods to suit the personal gambling style of all players.

What is the business model of casino?

An online casino works very much along the lines of the business model used by traditional casinos. They provide games and services to the public in return for payment, as well as the opportunity for players to win rewards. The main difference is that online casinos do not have the overheads that terrestrial casinos have, meaning that they can offer better payouts and bigger bonuses.

Is it necessary to install an antivirus to your computer before playing in a casino online?

It is always a good idea to have an antivirus installed to your computer, whether you play at an online casino or not. Having said that, online casinos take great care to protect your computer through advanced internet security technology, which includes anti-spam features. The ultimate decision, of course, is up to you.

What casino games can you play online?

A good online casino offers a range of games for you to choose from. Among these are slots in all different variants, from classic slots to branded games and progressive jackpot slots. You can also play roulette, blackjack, craps, casino poker, video poker, keno, scratch cards, bingo and many more.

Roulette FAQs

What are the advantages of playing online roulette?

Playing online roulette allows you to enjoy the classic gambling game of roulette from the comfort of your own home. Multiple variants of roulette are available at your fingertips, 24 hours a day and 7 days a week throughout the year. Online roulette can be played for fun or for real money, which puts you in line to win real cash.

Which is the best online casino roulette casino/website for outsiders to win real money?

You want to stick to online casinos which offer you a wide range of betting limits so that everybody – from budget players to high rollers- is able to win real money. Try out which not only offers excellent roulette games with high jackpots, but also a safe and secure gaming platform.

How long has online live Roulette been around?

The game of roulette as we know it originated in France with the creation of the roulette wheel by the mathematician Blaise Pascal in 1655, although legend has it that Roman soldiers played a form of roulette in ancient times with their chariot wheels. Roulette was played in European courts and casinos before coming to the United States in the 19th century, and became a staple among gambling fans. When online casinos hit the scene in the mid-1990s, roulette made a successful transition to the internet. Live roulette evolved from online roulette when advancements in video technology allowed for it.

How many numbers are there in roulette?

It depends which version of roulette you are playing. The classic roulette wheel consists of 37 numbers in total, namely the numbers 1 through to 36 and one zero. American roulette has one extra zero (shown as 00), making it 38 numbers in total.

What is the meaning of roulette in the famous casino game?

The word roulette literally means ‘little wheel’ in French, since the game itself originated in France in the 18th century. The ‘wheel’ refers to the roulette wheel which is divided into numbered slots and which is spun until it comes to a stop. A ball is thrown into the spinning wheel and the outcome is based on the numbered slot in which the ball lands.

What's a better number to play in roulette: 13 or 23?

In terms of odds, it makes no difference whether you play a 13 or a 23 in roulette. Both of them have the exact same odds with the same house edge. In fact, all single number bets carry the same odds – 1:38 chance of winning with a 5.38% house edge if playing American Roulette, or 1:37 odds with a lower house edge if playing European Roulette.

What is the sum of all the numbers on a roulette wheel?

If you add up all the numbers on the roulette wheel, you will reach the total of 666. This is also referred to as the Number of the Beast, representing the devil. Legend has it that French entrepreneur and casino operator Francois Blanc (aka The Magician of Monte Carlo) bargained with the devil himself to learn the secrets of the roulette wheel.

Why are American and European roulette wheels different?

The main difference between a European Roulette wheel and an American Roulette wheel lies in the zeroes. The original European Roulette wheel had just one zero in order to give the house its edge. When roulette reached US shores, however, casino owners added an extra zero (displayed as 00) to give them an extra house edge.

Can you place a bet on 0 in roulette?

You certainly can. In the case of American Roulette you can also bet on 00. You can bet on zero as you would bet on any other number, with payouts being 35:1.

What is the mechanism behind a roulette wheel?

A roulette wheel is essentially a carefully balanced, heavy wheel made of any number of materials (most commonly metal, wood or both). The wheel turns around in a wooden bowl-like structure and, once it is set spinning, will turn for a number of minutes. During this time, a ball is thrown into the rotating wheel in the opposite direction until the wheel eventually slows down enough for the ball to fall into a numbered pocket.

What is the pay if I am betting black on roulette?

As an even money bet, betting black on roulette will earn back exactly what you wager. These are the same odds on red, odd, even 1-18 or 19-36 and are called outside bets in roulette terminology. If, for example, you wager $1 and you land on black, you will earn $2 ($1 on your bet and $1 as net profit).

Blackjack FAQs

Why is online blackjack popular?

Always popular at land casinos, blackjack created even more fans when it went online. The game is popular online because it has the perfect blend of luck, skill and entertainment. Online blackjack can be played 24/7, for free or real money, at tables with ranging wagering limits and at all levels, suitable for newcomers and seasoned blackjack pros alike.

How is free blackjack online played?

Once you register your details with, you can visit the casino lobby and opt to play for fun. You will receive free credits and you are then welcome to enjoy the different blackjack variants at the site. This is the perfect way to practice and improve your skills before choosing real money online blackjack.

When do you hit, stand, double or split in blackjack?

Making a decision about how to advance in blackjack once your cards have been dealt depends on a number of factors, including the variant of online blackjack being played and the actual cards dealt.

We suggest that you read up on the basic strategy of blackjack to understand when to hit, stand, double or split and then put that theory to practice playing free blackjack at

How do I become a better Blackjack player?

Practice makes perfect. Therefore we suggest that you open an account and start practicing online blackjack for free. Once you’ve mastered the basic strategy and are ready for real money blackjack, start small and make micro wagers. As your confidence grows, you can move on to larger bets and more challenging blackjack variants. Because blackjack is a game of skill, the more you practice, the better you will become.

What is the easiest way for a player to learn how to play the game of Blackjack?

Practice, practice and practice some more. Check out some great sources to learn online blackjack theory and then start playing for free or real money at to put that theory into practice. Read the game’s rules before you play so that you go into your session confident.

What is Blackjack game?

Blackjack is a card game typically played around a table (real or virtual) against the dealer. The game requires that players aim to acquire cards that have a face value of 21 or as near as possible to it without going over. It is a comparing card game between the player and the dealer, meaning that the other players around the table do not influence the outcome.

Why is blackjack called blackjack?

Blackjack was originally known as vingt-et-un, or by its English name Twenty One, due to the objective of getting as close to the number as possible. After the game migrated to US shores, it was a popular pastime in local gambling establishments. Casino owners wanted to attract more players and offered special bonuses, one of which was a 10:1 payout should the player’s hand consist of an ace of spades and a black jack. The name stuck although casino owners eventually removed the bonus.

How is Blackjack played?

At the beginning of the blackjack game, played around a blackjack table, players and the dealer receive two cards each. Depending on the variant, the player’s cards are usually dealt face up, while the dealer’s card has one card face up and one face down. The player then has to decide how to proceed in the game, either by remaining with the dealt cards or asking for more to be dealt. If the player’s total face value of card exceeds 21, the hand loses.

What is soft 17 in blackjack?

A soft 17 is the total face value of your blackjack cards equaling 17 where the ace is counted as 11. A card that does not have an ace counted as 11 is considered a hard hand. A rule of thumb is to never hit a soft 17 if you do not intend to double down.

What's the hold percentage of blackjack tables in Vegas?

While numbers vary from year to year, it is estimated that casinos on the Las Vegas Strip hold anything from 8 – 14% at blackjack tables. It should be noted that online casinos have a lower house edge than land-based casinos as they do not have the overhead expenses that Vegas casinos do.

How Blackjack is different from Roulette?

While both games are played in a casino, the similarity ends there. Roulette is a game of chance where players make a wager on the outcome of a roulette wheel being spun and the ball falling into a numbered slot. Blackjack is a card game, with skill playing a significant role in the payouts to the player.

How do Blackjack tournaments work?

Signing up to a blackjack tournament means being assigned to a table and playing with the same sized bankroll as the other players initially. You will then play the game over a specified period of time or number of hands (as decided upon by the online casino) and the player with the most money at the end is declared the table winner. These winners then compete against each other until the finalists compete for the top prize.

Is it technically possible to hit 21 in blackjack?

Yes you can. If you are dealt an Ace and 10 at the start, you have a blackjack and you beat the dealer. Payouts on a blackjack will differ from game to game.

Why was 21 chosen as the number to play to at blackjack?

There is probably no scientific reason why the number 21 was picked to be the target number in the game of blackjack. Some believe, however, that it was chosen as it is the largest two-card total possible in a 52 card deck. Remember that similar games also evolved around the time that blackjack did, with the target number being different (such as the Spanish One and Thirty played with a minimum of 3 cards).

What is the height of a standard deck of blackjack cards used in a casino?

Most casinos use the same cards for blackjack, typically 88.9 mm in length and 63.5 mm in width. The thickness and weight are based on a number of variables.

How much time it takes to create a perfect full graphics BlackJack game?

This will depend on the skill of game developer and the level of work being done. The general consensus is that perfection, just like beauty, is in the eye of the beholder and there is always more than can be done to introduce more polish, better art and even more visual effects. A good game can take months to create.

Slots FAQs

How do I win at slot machines?

There are several things you can do to win at slot machines. Pick a casino such as which offers good bonuses and promotions so that your money goes further. Secondly, pick games that have a high payout rate since some casinos offer better rates than others. Also, decide whether it is worth wagering the maximum amount of coins or not since some machines will pay better when you do. Learn the slot game’s rules and familiarize yourself with the bonus features.

What algorithm do slot machines use?

The algorithm is based on a Random Number Generator (RNG) which determines the outcome of the game. This ensures that the slot game is totally random and explains why a run of spins can produce no payout, while the same amount of spins can suddenly produce multiple payouts.

How do slot machines work?

The basic premise of a slot machine is to pull a handle to rotate a series of reels, with your payout determined on which pictures line up on the pay line. The results are based on a random number generator (RNG) which ensures that all outcomes are random.

What is a flat top "slot machine"?

The flat top of a slot machine refers to its jackpot type, i.e. a fixed jackpot that does not climb. There are generally two types of slot jackpots – a fixed type and a progressive type which climbs higher each time the game is played until the jackpot hits. In a flat top slot machine, the jackpot stays the same amount, regardless of how many people play it.

What is the history of slot machines?

The first mechanical slot machine was invented by a German immigrant to the US in 1895 and was known as the Liberty Bell. The games were so popular that they were soon being mass-produced. Over the years, electric gambling machines replaced mechanical ones, such as the Poker-Matic. Bally Technologies created the first electro-mechanical slot game, the Money Honey in 1963, with the first video slot game debuting in 1979. Slot machines became a staple in casinos in the US and around the world. In the mid-1990s, online casinos hit the scene and online slots became accessible to millions of players around the world.

Which slot machines are the most fun for a low stakes player?

Low stakes players have a number of options. There is always the option of playing all slot games – even high stakes ones – for free, using virtual credit. This is a good way for budget players to get a taste of all games available. The other option is to play penny slots available at most online casinos, where tiny sums of cash are needed to enjoy real money slots and you still have a chance of hitting the jackpot.

What is the relation between slot machines and the number 7?

The number seven has always been considered one that symbolizes good fortune across many cultures. As such, the number was incorporated into the first slot machines in existence, and continues to feature in games today. Casino software providers understand the appeal of, and the superstition surrounding, the number 7 and frequently include it as a symbol or even as a title of a slot game.

What is it about slot machines that seniors love so much?

Slot machines are appealing to players at all age levels, but it seems that they are especially popular among seniors. For one, slots can be played at your own pace and you are not expected to “keep up”. things simple and entertaining. Finally, a lot of slots entertainment can be fit into several good hours of play for very little money, especially if penny slots are chosen.

What makes a slot machine entertaining and fun to play?

Slot machines come in all shapes and forms, with new titles being added every month. Many slots boast themes that players are familiar with, especially branded slot games. Slots are fun and easy to play, and don’t require much skill or strategy. The thrill of winning is second to none, with the chance to win smaller jackpots or much larger ones.

Do instances of a slot machine have different payout percentages?

Yes. The probability of winning differs from machine to machine, even if they are of the same brand and make. All slot outcomes are determined by Random Number Generators and the machine configuration.

What is a progressive slot machine?

A progressive slot machine is one which has a jackpot that continues to grow each time the game is played. This is in contrast to a fixed jackpot machine where the jackpot remains the same. Progressive slot machines are popular because they offer players the chance to win life-changing sums of cash, although many also carry smaller bonuses.

Why Slot Machine is so popular over the iOS and Android platforms?

Mobile slots ride on the popularity of online and land-based slot machines. Mobile software groups have managed to adapt many of their favorites to iOS and Android platforms, allowing players to enjoy real money slots anytime and anywhere. There is something very appealing in enjoying great graphics, sound features and game play action, with the knowledge that you could also be rewarded at the end with a super-sized jackpot.

How do slot machines generate random numbers?

The ‘brain’ of the slot machine is its random number generator or RNG. A type of micro-processor inside the slot machine runs the RNG program which generates numbers that correspond to the symbols on the slot machine reels. The machine thus continuously generates random numbers every millisecond which are ‘selected’ when you deposit a coin or hit the spin button.