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4.2
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Virgin Games Casino Review 2024

  • Game Variety
    4.0
  • Bonus & promotions
    3.0
  • Payment Method
    5.0
  • Mobile App
    5.0
  • Customer Support
    4.0
  • Safety & Security
    4.0
Total score
4.2

Top Features

  • Choice of welcome bonuses.
  • State-of-the-art mobile gaming options.
  • Fully licensed by the UKGC and Gibraltar Gambling Commission.
  • 24/7 customer support.
Pros
Cons
  • Offers a number of ongoing promotions.
  • Easy onboarding process.
  • High-quality mobile app.
  • Helpful customer support.
  • Limited deposit options.
  • No matched deposit bonuses.
  • Phone support is not available 24/7.
  • Limited withdrawal options.

Launching in 2004, Virgin Games Casino has nearly 20 years in the online casino industry, and let me tell you, you don’t last that long without doing something right! Virgin Games is an incredibly popular site for all kinds of casino gamers, as it has hundreds of unique games to enjoy. The casino also offers a number of promotions for new and existing players, and their mobile gaming options are out of this world. To see whether or not Virgin Games Casino lived up to the hype, we sent in our team of experts to investigate. So, keep reading to find out everything you need to know about this exciting casino in our Virgin Games Casino review. 

Virgin Games Casino Profile

Types of Games Supported  Online Slots, Live Casino, Blackjack, Roulette, Baccarat, Sic Bo, Slingo, Scratchcards, Casino Hold’em, and Online Bingo. 
Game providers Supported  Roxor, Blueprint Gaming, Microgaming, Pragmatic Play, and many others.
Currencies Supported  GBP 
Website language supported  English
Virgin Bet
SPEND £10 GET 30 FREE SPINS
New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit. 18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. ‡ Current Jackpots are across selected games.

Casino Overview

When you first open the Virgin Games Casino site, the colour combination of red and white really pops off the screen, creating an inviting environment. However, the landing page is relatively bare in terms of content, and the large amounts of white space can be off-putting as you scroll through looking for information on the site. 
 
It’s only once you’ve created an account and logged into this casino can you get the full picture. Much of the white space disappears, and there’s a lot more information on the screen, including a promotions page which was notable by its absence on the landing page. When using the site you’ll find it very easy to use and navigate, with the search function making it easy to find the games you want to play.  

Casino Game Types 

But really, who cares about what a site looks like? After all, it’s the games that count! Virgin Games Casino offers hundreds of online casino games across a number of genres, so no matter what type of games you enjoy playing, you’ll find them here. Let’s take a closer look at some of the most popular games offered at Virgin Games Casino. 

  • Online Slots - As the most popular online casino game, it’s important that online casinos offer a wide selection of online slots. That’s exactly what you’ll find at Virgin Games Casino, as they offer a number of popular video slots such as Rainbow Riches, daily jackpot slots such as Agent Royale, and new slots such as Blazing Bison: Gold Blitz. 
  • Slingo - Combining the fun of online slots with bingo, Slingo is a game that’s taking the online casino world by storm. This fast-paced game provides plenty of excitement, and Virgin Games Casino offers a number of titles to enjoy, such as Book of Sling, Deal or No Deal Slingo, and Red Hot Slingo. 
  • Live Casino - If you’re a fan of table games that offer an immersive casino experience, you’ll love the live casino offerings at Virgin Games Casino. You can enjoy classic online casino games such as online blackjack and online roulette as well as modern gameshows such as Dead or Alive Saloon or Deal or No Deal Live. 

Casino Bonuses and Promotions

One of the biggest benefits of playing at an online casino is the number of bonuses and promotions you can take advantage of. These games make your deposit go further, giving you much more bang for your buck when playing online casino games. Virgin Games Casino has a couple of bonuses that are well worth checking out, so let’s take a closer look at them. 
Welcome Bonus 

Virgin Games Casino offers not one but two different welcome bonuses, allowing you to pick the one that will best suit your gaming needs. After depositing and playing at least £10 worth of casino games, you can pick between 30 free spins on the Double Bubble slot game, or you can redeem £50 worth of bingo tickets. Usually, we’d say that you should pick the bonus that matches the games you’re likely to play, but as the £50 worth of tickets provides so much more value than the 30 free spins, we’d recommend picking that option. 

Refer a Friend Bonus 

Know anyone that would love Virgin Games Casino as much as you? If you do, you could be rewarded for signing them up! If you successfully refer a friend and they play at least £40 worth of online casino games, you can earn yourself a £20 bonus that you can use anywhere on the site. They say it pays to know people, and that’s certainly the case here! 

Seasonal Offers 

Virgin Games Casino offers a number of ongoing promotions for its existing players across the year. These bonuses are always changing, so by the time you read this, they probably have a new one ready for you to claim! These bonuses can range from weekly cash prizes to free spins to slot tournaments where you can win real money, so make sure you check back regularly to take advantage of all the great Virgin Games Casino promotions. 

Banking Options

f you want to take advantage of some of these exciting Virgin Games Casino bonuses, you’ll need to fund your account. It’s important that a site offers a number of ways for you to quickly and securely deposit and withdraw your funds, as no one wants to be waiting for ages for a withdrawal after making a big score! 
 
To that end, Virgin Games Casino is rather disappointing, as it’s very limited in the number of payment methods it supports. You’ll only find four payment options available on the site, and while they’re some of the most popular payment methods, we’d still like to see more variety. That being said, you shouldn’t have any issues funding your account as long as you have a debit card or Apple Pay. There are also no transaction fees at Virgin Games Casino, so you don’t have to worry about getting stung every time you make a deposit or withdrawal. Let’s take a closer look at the payment methods available at Virgin Games Casino.

Game Software Providers

We already know that Virgin Games Casino offers a wide variety of casino games to play, but what is the quality of those games like? To find that out, we need to look at the software providers. You can tell a lot about a casino by the game providers it hosts, with the best sites offering games from a number of top-quality software providers. 
 
You’ll find that Virgin Games offers exactly that, they host a number of the industry’s best software providers, giving you plenty of choices when selecting your next online casino game. They offer games from companies such as Blueprint Gaming, Pragmatic Play, and Microgaming, all renowned throughout the industry as makers of high-quality casino games. If there’s one thing you can be sure of, it’s that you’ll always have a quality game to play at Virgin Games Casino. 

Safety and Trust

Here at Casino.com, player safety is our number one priority. We will never recommend an online casino that we believe is unsafe, and we employ a team of casino experts to thoroughly examine the safety features of each site we review. As part of this review, we asked our experts to examine the Virgin Games Casino licence, the site security features, and their player safety features. Here’s what they came back with. 

  • Licensing - Virgin Games Casino holds a casino licence from two of arguably the most respected casino authorities in the world: the UK Gambling Commission and the Gibraltar Gambling Commissioner. Only the very best casinos receive licences from these authorities, as their application process is incredibly strict and expensive. Recipients of the licence must also uphold their high standards throughout their licencing period, so you can be sure that Virgin Games Casino is a safe, fair, and secure place to play. 
  • Security Features - To ensure that your funds and data remain secure on their site, Virgin Games Casino uses 128-bit SSL encryption technology to secure every connection. This means that any data you send while connected to their site can only be accessed by the casino. Once they’ve received your data, they store it on their Secure Servers, which are protected by the latest in firewall technology. 
  • Player Safety - Virgin Games Casino takes player safety extremely seriously, and has a whole page dedicated to responsible gambling. Here, you can find information on what it means to be a problem gambler and contact information for companies that can help you manage problem gambling. You can also find out about the responsible gambling tools in place at Virgin Games Casino, such as self-exclusion, cool-off periods, and deposit limits. 

Mobile Site and App

Virgin Games is dedicated to letting you play online casino games your way. That’s why they’ve not only created a mobile-optimised website, but they’ve also released a dedicated Virgin Games Casino app that you can download directly onto your phone.  
 
Both the app and the mobile website are absolutely fantastic. To be perfectly honest, we found the mobile site to be preferable to the desktop version! The restrictions of the smaller screen ended up improving the design, as it eliminated the large amounts of space between each icon and created a much more appealing layout. All the text is easily readable, even on the smallest of screens, and all of the images still look great. It’s also still easy to navigate your way around the site, meaning you can be logged in and playing your favourite games in just a couple of taps. 
 
Fans of mobile gambling will be hard-pressed to find a better mobile site than Virgin Games Casino! 

Casino Registration

If you’ve been convinced the Virgin Games Casino is the right casino for you, you’ll need to get set up with an account. Another benefit you’ll find is that the Virgin Games Casino sign up process is incredibly quick, with most players getting their account up and running in under two minutes. To make sure the signup process is as smooth as possible, we’ve created a step-by-step guide that you can follow along with at home. 
 
Click the “Join Now” button found on the top right-hand side of the homepage, or click the red “Join Now” button in the middle of the page. 

 

On the next page, enter your email address, full name, and date of birth. Select your title and your gender, then click the red “Next Step” button at the bottom of the page. 

Create a username and password for your account, then click the red “Next Step” button. Make sure your password is secure! 

Enter your address by using the provided search function or by entering it manually. Then enter your mobile number and any referral codes/promo codes you’ve been given. Tick the box to acknowledge that you’re over 18 and accept the terms and conditions of the site. 

Select your marketing preferences, then click the red “Join Now” button at the bottom of the page. 


 
That’s it! You’ve just created your very own Virgin Games Casino account. After creating your account, you’ll be immediately taken to select your welcome offer, so check out our Bonuses & Promotions section for more information on that. 

Customer Support

Another important aspect of any online casino is its customer support team. After all, you want to know that you’ll be supported if something goes wrong, as it’s your hard-earned money that you’re gambling! If you ever find yourself with a burning question, there are three ways to contact the Virgin Games Casino customer support team
 
If you want to do things the old-fashioned way, you can call the Virgin Games freephone number and speak directly to an agent. This phone line is available between 8am and 10pm, and the agents are always happy to answer any questions you may have. 
 
The more modern way to speak to an agent is by using the live chat function. This can be done from the Help & Support page of the site, and it only takes a minute or two to be connected to an agent. We always found them to be extremely helpful whenever we had a question about the site, so they’re well worth speaking to if you have any problems. 
 
The final way you can contact support is by sending an email to the support team. However, before you do, bear in mind that it can take several hours before you hear back from them. If your query is urgent, it’s best to speak to the live chat team. 
 
Both the email team and the live chat team are available 24/7 to answer any questions you may have. 
 
Freephone: 0800 083 1833 
 
Email: support@virgingames.com

Live Chat: Red “Live Chat” bubble on the bottom right-hand side of the screen in the support centre.

What We Think About Virgin Games Casino

There’s certainly a lot to love about Virgin Games Casino, particularly if you’re a fan of mobile gaming. The mobile app and website are certainly the highlights of this casino; we believe that it eclipses the desktop site in terms of quality and performance, and given the overall quality of the desktop site, that’s saying something! As well as fantastic mobile gaming options, they offer a large variety of casino games, a number of bonuses and promotions, and a helpful customer support team that’s available around the clock to help you out. While we’d like to see a few more payment options added to the site, there’s still plenty to love about Virgin Games Casino, so why not sign up today and see for yourself just how fun it is?   

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