At Casino.com, we believe that online gambling should be a fun and exciting form of entertainment.
As a responsible gambling provider, we are committed to creating a safe and enjoyable online casino environment for our valued players.
Most online casino players gamble within their means and enjoy their time spent in the casino, however for some it can spiral out of control.
This page covers the various measures that we have in place to ensure that we are doing our best by you. If you have any concerns or questions that are not covered here, please contact our Customer Support team who will be happy to help.
Keep the following in mind to ensure your gambling is kept fun:
Ask yourself the following questions:
If you have answered yes to any of these questions, it may indicate that you may have an issue with compulsive gambling.
Should this be the case, we recommend that you are honest with yourself and seek the relevant support to address any issues.
For help and advice, get in touch with one of the following organisations:
Alternatively, GamCare offer an easy to use self assessment test, which you can take here.
It is not permitted for under 18s to create an account or play at our casino.
We ask that you take reasonable steps to prevent any minors from accessing and playing in the casino:
If you know someone under the age of 18 who is registered with us or accessing the casino, please contact us immediately at email@example.com.
Anyone under 18 found playing will have their winnings removed and their account closed.
At Casino.com, providing our players with a responsible gaming environment is one of our main priorities.
It is our responsibility to you to ensure that all of our staff are trained to recognise any signs of problem gambling, and to take the necessary steps to protect our casino members.
To assist our players in playing responsibly, we provide a selection of options:
Gambling Management Tools are easy to set and help you control your gambling through simple steps.
In order to set a daily, weekly or monthly deposit limit for your casino activity, please contact our Customer Support team who will be happy to set your limits based on your request.
The daily, weekly and monthly limits begin on the date and time requested by you, and will be reset once your requested period has expired. Any limits set apply only to the Mansion brand on which they were requested.
Another option we offer is the ‘Reality Check’ feature, allowing you to receive a reminder when you have been playing for a preset amount of time. For instance, you can set the timer to notify you when you have been playing for 2 hours, at which point you can choose to continue, or to exit the game.
To set a Reality Check reminder, please visit the cashier when logged in, and go to ‘My Account’ and then the ‘Responsible Gaming’ tab.
We’re always sorry to see players leave, but if you feel you need a break from the casino, you can request that we close your account by clicking here, or speaking to one of our Customer Support agents. This option will allow you to reopen your account at any time, with everything available to you just as you left it.
For problem gambling concerns only, please ensure you are using the correct controls from the ‘Level 2’ section below.
If gambling with us is causing you any stress or concern, you can opt to take ‘Time Out’ for between 24 hours and 6 weeks. On completion of this period, your account will be automatically reopened and you can resume playing.
If the situation is more serious, you may want to exclude yourself from gambling for an extended period of time. You can request to Self Exclude for a period of between 6 months and 5 years.
During this time you will be unable to access your account and any remaining balance will automatically be returned to you, subject to monthly withdrawal limits.
On completion of the Self Exclusion period, you must contact us directly should you wish to reactivate your account and resume playing. Your account would then be reopened after a 24 hour cooling off period following the request.
Due to future regulations being discussing by the UK Gambling Commission, this information may be shared with other providers in a national self-exclusion scheme which could restrict you from opening accounts elsewhere.
If you require further information or feel you may have a gambling issue, please contact our Customer Support team who will be happy to assist you.
You can contact us on the following numbers:
UK Freephone: 0808 238 6049
International: +350 200 44793
Click here to email us.
We're here to help 24 hours a day, 7 days a week.
Casino.com is licensed and regulated to offer online casino gaming services under the jurisdiction of Gibraltar. ©2017 Casino.com is an internationally registered trademark. Casino.com is operated by ONISAC Ltd of Suite 901 Europort, Gibraltar under a license issued by the Gibraltar Licensing Authority, RGL No.053 and regulated by the Gibraltar Gambling Commissioner. For players located in Great Britain only, Casino.com is operated by Mansion Europe Holdings Ltd under a United Kingdom Gambling Commission Remote Operating Licence, Number 000-039448-R-319446-002. Only players above the age of 18 are permitted to play our games.
Clicking on the download button will lead to the installation of Windows compatible casino software on your PC, which will enable you to register and play on our casino platform. The application can be uninstalled completely cleanly using the normal remove programs options in Windows. No functions of the software will remain after an uninstallation.