Casinos to Avoid: Blacklisted Online Casinos Flagged by Casino.com

This page names online casinos that Casino.com has assessed and found to pose a documented risk to players. It covers the warning signs that flag an unsafe operator before you deposit and gives you a clear path forward if a casino has already refused to pay you.

Every casino on this list has been reviewed against documented evidence from multiple sources and cleared through editorial and legal review before publication. If a casino is not on this list, that does not mean Casino.com endorses it. It means we have not yet seen sufficient evidence to name it.

If you have had a bad experience with a casino not listed here, you can submit a report at the bottom of this page.

The casinos below have been assessed by Casino.com's editorial team and named based on documented patterns of behavior that put players at risk. Entries are organized by the category of concern that led to their inclusion.

The table reflects our assessment at the time of publication. Operating status is checked on a regular basis and updated when circumstances change.

Not every unsafe casino is on a blacklist yet. The patterns below describe what players experience in practice. If you are currently dealing with one of these situations, you will recognize it in the description.

Here are the five warning signs that appear most consistently across the casinos we assess.

• Withdrawal obstruction. Your deposit is accepted instantly. When you request a withdrawal, the casino asks for identity documents. You submit them. More documents are requested, with slightly different specifications. Verification status never updates. Support answers general questions but becomes vague specifically on payment queries. Eventually the withdrawal is cancelled, and you are told to resubmit. This cycle repeats. This is not an administrative backlog. It is a deliberate strategy to exhaust you into abandoning the withdrawal or gambling the balance away.
• Licensing that offers no real protection. There is a meaningful difference between a casino with no license, one with an expired or unverifiable license, and one with a license from a jurisdiction that imposes almost no player protection requirements. To check this: go to the regulator's own website and search for the operator by name. Do not rely on the badge in the casino's footer. A license logo can be copied from any site. The only verification that means anything is a confirmed, active entry on the regulator's own public register. Our guide to how casino licensing works in practice explains what each major license framework actually requires of operators.
• Bonus terms written to prevent withdrawal. The headline offer is attractive. The restrictions that make withdrawal close to impossible are buried in sub-clauses. Wagering requirements come with game weighting rules that reduce eligible games to a small subset. Max bet rules void the entire bonus retroactively if broken once, even by accident. Win caps mean that completing a 40x wagering requirement on a $100 bonus produces a maximum withdrawal of $100 regardless of actual winnings. Players consistently report learning that these restrictions existed only when they attempted to withdraw.
• Rigged or manipulated games. Warning signs include no published RTP figures for individual games, no third-party testing certification visible from recognized laboratories (eCOGRA, iTech Labs, GLI), game titles that look identical to legitimate products but come from unverifiable providers, and performance differences between free-play and real-money mode on the same title. Pirated versions of legitimate games with altered RTP configurations have been documented on unlicensed platforms.
• Support that goes quiet when money is involved. During registration and deposit, support is fast and responsive. Once a withdrawal is in dispute, the same support infrastructure becomes unreachable or evasive. Live chat sessions end abruptly on payment questions. Emails receive a template acknowledgement and no follow-up. Agents give contradictory information about the same withdrawal in separate conversations. If support cannot give you a clear, consistent answer about the status of your own money, that pattern is worth paying attention to.

If you are currently in a withdrawal dispute, the steps below give you the best practical path toward resolution. Work through them in order. Each step creates a record that strengthens your position at the next stage.

The single most important thing at every stage is documentation. Verbal conversations leave no record. Everything that matters should be confirmed in writing.

1. Document everything immediately. Screenshot your withdrawal request confirmation, every support conversation, every email, and every change to your account balance. Do this before any other step. Records can disappear.
2. Escalate in writing. Send a formal written complaint to the casino's complaints email address, not via live chat. State the amount, the date of the request, and the specific reason given for the delay or refusal. Request a response within 14 days.
3. Contact the regulator. If the casino holds a license, file a formal complaint with the licensing authority. The UKGC, MGA, and other major regulators have enforcement powers and formal complaints processes. Include your account number and the casino's license number in your submission.
4. Use an ADR body. UKGC-licensed casinos are required to provide access to an approved Alternative Dispute Resolution provider. The casino's terms must name which one. Submit your documented case to that body if the internal complaints process is not resolved within eight weeks.
5. Report to Casino.com. If this casino is not already on the blacklist, submit a report using the form at the bottom of this page. Player reports are one of the primary ways new entries are identified.

The process behind this blacklist matters, because a list is only trustworthy if the criteria for inclusion are clear. Here is how entries are assessed.

• The evidence threshold. A single complaint does not get a casino listed here. We look for a documented, recurring pattern across multiple corroborated sources: player complaint databases, watchdog sites, regulatory enforcement records, and direct assessment. The pattern needs to be consistent and repeatable across sources, not a single experience that may have an innocent explanation.
• Review before naming. Before any casino is named, we review the available evidence and consider whether the operator has taken steps to address the issues documented. If they have, that outcome is recorded. If they have not engaged with the pattern of complaints, that is part of the picture too.
• Editorial and legal review. Every entry is reviewed both editorially and legally before publication. That process is what separates this list from an anonymous forum post or a site with a commercial reason to flag competitors. The criteria we apply when assessing casinos for recommendation apply here as well. A casino that fails systematically on licensing, withdrawal reliability, or player protection is a candidate for this list.
• The list is maintained and updated. Casinos can be removed if they demonstrate genuine reform and address the issues that led to their inclusion. New entries are added when evidence meets the threshold. The last updated date on this page reflects when the list was last reviewed.

Had a Problem With a Casino? Tell Us

If a casino has refused your withdrawal, closed your account without explanation, or prevented you from accessing money you are owed, and that casino is not on this list, we want to hear about it.

Player reports are one of the primary ways new entries are identified. A report submitted today may protect the next player who searches for that casino's name.

What to include:

• The casino's name and website URL
• What happened, described as specifically as possible and in chronological order
• Any written communication: emails, chat transcripts, withdrawal confirmations, screenshots

What happens next: We review every report received. If your report describes a pattern consistent with what we have seen elsewhere, we look into the operator further. We look for patterns, not isolated incidents, so not every report results in a listing. But every report is read.

If you are looking for support with a gambling concern, our responsible gambling guide includes contacts for independent player support organisations available globally.