Lucky Circus Casino Review 2026: My Week-Long Battle to Get Paid

Fun to Play, Nightmare to Cash Out

Heather Gartland, Casino.com Expert

Tested: January 26 - February 1, 2026 | Total Play Time: 3 hours 12 minutes | Deposits: $130 NZD

I've been playing at online casinos for over two decades, and I thought I'd seen it all. Lucky Circus proved me wrong - and not in a good way. What started as a promising testing session turned into a seven-day nightmare that I'm still processing. Let me walk you through what happened.

I landed on Lucky Circus at 1:18 PM on a Sunday afternoon. The registration took barely a minute - just email, password, and phone number. No lengthy forms, no invasive questions about my gambling history. 

They immediately asked me to verify my email by clicking a link, which I did. Clean, simple, professional. At this point, I was optimistic. 

The welcome screen offered me a 100% match bonus, which I accepted just to see how quickly it would credit. It hit my account instantly. So far, so good.

This is where things got weird.

I tried depositing $30 NZD from my desktop computer using my Mastercard. The deposit form was absurdly long - address fields, payment details, verification questions - and here's the problem: the pop-up box had no scroll bar. Every time I tried to scroll down to reach the submit button at the bottom, the entire form would close.

I tried three times. Same result. Frustrating doesn't begin to cover it. 

I switched to my mobile phone and tried again. The mobile site worked better, but now my Mastercard kept getting rejected with an error saying the card number was "too short." I triple-checked the numbers. They were correct. The system just wouldn't accept it.

I finally gave up and used my Visa card instead. It went through immediately. Deposit arrived in my account instantly - no complaints there once I actually got past the technical issues.

A few days later, I deposited another $100 NZD via Visa. That one went smoothly. Total deposited: $130 NZD.

Lucky Circus claims over 9,000 games, and I believe them. The library is massive - pokies, roulette, blackjack, video poker, baccarat, game shows, live dealer tables, scratch cards. Major providers like Microgaming, NetEnt, Pragmatic Play, Play'n GO, Evolution Gaming, Playtech, and Yggdrasil are all represented.

The library organization is excellent categories for "Last Played," "New," "Top Games," plus a search bar. Finding games was easy.

I started with Sugar Rush 1000 at 2:11 PM, betting 40 cents per spin. The game loaded instantly, ran smoothly, no lag, no glitches. I played for 23 minutes and dropped about $10 NZD. No bonus rounds triggered, but the game felt fair—small wins kept me going.

Here's the problem: I couldn't find the RTP anywhere. I checked the game information screen, looked through the paytable, searched the settings. Nothing. No RTP displayed.

I moved to Sweet Rush Bonanza at 2:37 PM - I love the Sugar Rush and Sweet Bonanza mashup style. Same 40-cent bets. Played for 15 minutes and lost another $30 NZD. Again, smooth performance, but the game felt a bit tight. No bonuses triggered, though I didn't feel cheated - just unlucky.
Still no RTP information visible anywhere.

On my second deposit a few days later, I got lucky and won $120 NZD on one of the slots. I ended up with $186 NZD in my balance.

At 2:49 PM, I needed help finding the withdrawal button. I clicked live chat and waited about 3 minutes to connect with a human agent named Glen.

Glen was fantastic. I asked where the withdrawal button was, and he answered immediately - it was hidden under my profile section. He didn't keep me waiting, didn't push extra bonuses on me, didn't give me canned responses. Just straightforward, helpful service.

The only minor annoyance: before entering the chat, I had to provide my name, date of birth, and last deposit method. Not a dealbreaker, just extra friction.

This was the last genuinely positive experience I had at Lucky Circus.

On January 26 at 2:55 PM, I tried to withdraw $20 NZD from my initial balance. The system wouldn't let me - minimum withdrawal is $30 NZD, and I hadn't completed the wagering requirements yet. Fair enough.

Fast forward to February 1 at 9:56 PM. I had $186 NZD in my account after my second deposit and that lucky $120 win. Time to cash out $120 NZD via Visa - the same card I'd used to deposit.

Decline #1: "Verify Your Email"

The withdrawal was processed without asking for any documents upfront. Then I got an email: withdrawal declined, no reason given.

I contacted live chat. They told me I needed to verify my email address. I explained I'd already done this during registration. They said to do it again. I clicked the verification link again. They confirmed it was accepted and said the withdrawal would now be processed.

While waiting, I noticed a verification section on the site and decided to upload my documents proactively - driver's license, utility bill, card photo - to avoid delays. I never received confirmation that anything was verified.

Decline #2: Switch Payment Methods

Another email: withdrawal declined again. No reason given.

Back to live chat. This time they told me they couldn't pay back to my Visa card and I needed to request a bank transfer instead. I submitted my bank details and requested a withdrawal via bank transfer.

Decline #3: "Upload a Bank Statement"

Declined a third time. Live chat said I needed to upload a bank statement. I had already uploaded one during my earlier verification session. They said it wasn't in their system. I uploaded it again. They confirmed everything was "in order" and told me to request the withdrawal again.

Decline #4: "Wrong Bank Details"

Declined a fourth time. They said my bank details were incorrect. They weren't - I'd copied them directly from my banking app. I requested the withdrawal again, this time adding two extra X's to the SWIFT code just in case there was a formatting issue.

Decline #5: No Reason Given

Declined a fifth time. No explanation. No email. Just "declined."

At this point, I'd been dealing with this for nearly a week. I decided to try a completely different method.

Decline #6: Bitcoin Fails Too

I requested a withdrawal to my Bitcoin wallet. Surely cryptocurrency would work—it's designed for exactly this kind of borderless payment.

Declined a sixth time. No reason given.

After seven days of this runaround, I did what I should have done before depositing: I checked Trustpilot.

Lucky Circus has multiple reviews from players describing exactly what I experienced. Withdrawal after withdrawal declined. Live chat agents promising everything is fine. Documents submitted multiple times. Different payment methods tried. No one gets paid.

Several reviewers specifically mentioned that live chat would confirm their withdrawal was approved, they'd close the chat feeling relieved, and within minutes they'd receive a decline notification.

That's when I realized: I was never getting my money.

The Red Flags I Should Have Noticed

Looking back with clear eyes, here are the warning signs:

Two Different URLs

Lucky Circus operates on both luckycircus.com and luckycircus2.com with different bonus offers. Why would a legitimate casino need two separate domains?

No RTP Information

Not a single game displayed RTP percentages. Transparent casinos show this information clearly.

Hidden Withdrawal Button

You have to dig into your profile settings to find the withdrawal option, while the deposit button is bright green and prominent on every page.

The Desktop Deposit Glitch

That broken scroll bar on the deposit form? Make deposits difficult enough, and some players will give up and go elsewhere.

To be fair, here's what worked:

• Fast registration process
• Option to accept or decline bonuses—no forced promotions
• Massive game library (9,000+ titles)
• Human live chat agents, not chatbots
• Good selection of deposit methods for Kiwi players
• Website performed well on both desktop and mobile (aside from that deposit form issue)

Safety & Security: 3/5

The dual URLs (luckycircus.com and luckycircus2.com) are worth noting, though not necessarily a dealbreaker - it's something players should be aware of when assessing the casino's legitimacy.

Customer Support: 4/5

Glen, the live chat agent, was helpful, friendly, and responded quickly when I asked where to find the withdrawal button. He was human (not a chatbot) and didn't push unwanted bonuses. Connection time was about 3 minutes. However, the requirement to provide name, date of birth, and last deposit method before entering chat adds unnecessary friction. Most importantly, while support was pleasant during the chat, their promises about withdrawals being "in order" proved meaningless—withdrawals were declined immediately after closing the chat.

Mobile Experience: 3/5

The mobile site was modern, smooth, and responsive. All games loaded without issues and performance was solid. However, I had to switch to mobile to complete my first deposit because the desktop version had a broken deposit form with no scroll bar. The mobile experience saved what would have been a complete failure on desktop.

Deposit and Withdrawal: 2/5

Decent selection of deposit options including Visa/Mastercard, cryptocurrency, Skrill, and Mifinity. Deposits via Visa were instant once accepted. However, Mastercard was repeatedly rejected despite correct card details, the desktop deposit form was completely broken, and most critically - while deposits work instantly, withdrawals don't work at all. I attempted withdrawals via Visa, bank transfer, and Bitcoin. All were declined multiple times. Minimum withdrawal is $30 NZD.

Game Variety: 5/5

Over 9,000 games from major providers including Microgaming, NetEnt, Pragmatic Play, Play'n GO, Evolution Gaming, Playtech, and Yggdrasil. Excellent variety across pokies, roulette, blackjack, video poker, baccarat, game shows, live dealer games, and scratch cards. Library organization was excellent with categories for "Last Played," "New," "Top Games," and a functional search bar. Games loaded quickly and ran smoothly without lag.

Overall Score: 3/5

My initial rating after the testing session would have been around 3.5/5. The casino looked modern, games ran well, and support was responsive. But the withdrawal experience changed everything. After seven days, six declined withdrawals, multiple document uploads, and exhausting every payment method available, I still have $120 NZD sitting in that account that I'll never see.

Would I play here again? Absolutely not.

Would I recommend it to anyone? Only to people I genuinely dislike.

Tested and reviewed independently by Casino.com. I deposited real money and received no compensation from Lucky Circus for this review.