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Playgrand Casino New Zealand Review

  • Game Variety
  • Bonus & Promotions
  • Payment Methods
  • Mobile App
  • Customer Support
  • Safety & Security
Total score


  • Excellent Customer Support
  • Generous Welcome Bonus
  • Enjoy Mobile Games
  • VIP Program
  • Huge Welcome Offer
  • Excellent Payouts
  • Large Variety of Pokies
  • Responsive Mobile Site
  • Missing Video Poker
  • No Phone Number
  • No Mobile App
  • High Wagering Requirements
By:Matt Abrahams

In this Playgrand Casino review, I’m going to look at everything you need to know about the site. Such as taking in the quality and variety of the games, the promotions on offer, how fast the casino pays out, the accessibility of customer support and more.

I found that Playgrand Casino is backed by the reputable White Hat Gaming Limited, which ensures a secure and enjoyable gaming environment. Whether you're on Android, iPhone, Windows Phone, or a Mac/PC, Playgrand Casino ensures a seamless gaming experience on your preferred device. 

When it's time to cash out your winnings, Playgrand Casino offers payout times ranging from 1 to 5 days, ensuring you receive your funds promptly. With support for English, Finnish and Swedish, Playgrand Casino caters to players who prefer gaming in their preferred language. 

Playgrand Casino also has a diverse variety of online casino games to keep you entertained. From pokies to classic table games like Blackjack, Online Roulette and Baccarat, to the excitement of Live Games, there's something for every type of player.

Whether you're an online pokies enthusiast or enjoy the thrill of live dealer games, I think they offer a wide variety of gaming options in New Zealand to keep you engaged and entertained.

Playgrand Casino Overview

Playgrand Casino's elegant pink and black design exudes a luxurious style, clearly catering to an audience of players who want substantial rewards in their gaming experience in my opinion. As well as those looking for impressive bonuses and promotions.

The casino's colour scheme is predominantly dark with a sleek black background, creating a stylish and sophisticated ambience. Vibrant game icons and promotional banners stand out against this backdrop, enhancing the overall visual appeal.

The website features a well-organised layout in my opinion, making it easy for me to navigate and access various sections. The homepage offers quick links to games, promotions and support, ensuring convenient access to essential information.

Playgrand Casino prioritises fast and seamless gameplay. Games load quickly which allows me to jump into my favourite titles without unnecessary delays. The efficient performance contributes to a smooth gaming experience, in my view.

Casino Game Types

If you want to join a new online casino in beautiful New Zealand, you're in for an exciting journey through the world of casino games. From popular pokies to classic table games, live dealer experiences and more, online casinos offer a diverse array of options to suit every player's preferences. 

So, let's explore the exciting landscape of casino game types that await you at this online casino.

  • Pokies: Online pokies in New Zealand are a crowd favourite. They come in various themes, from ancient civilisations to pop culture, offering exciting bonus features and the chance to win big with every spin.
  • Table Games: Classic table games like online blackjack, roulette and baccarat are staples at online casinos. There’s an element of strategy and luck in table games, making them enduring favourites for players seeking a more traditional casino experience.
  • Live Dealer Games: To delve into an engaging and enticing gaming adventure, live dealer games are a must-try. You can play popular table games with real dealers via live video streams, enhancing the authenticity of your casino adventure.
  • Video Poker: Video poker combines the allure of pokie machines with the strategy of poker. Players aim to form winning poker hands, with different variants available for your enjoyment.
  • Progressive Jackpot Games: If you're chasing life-changing wins, progressive jackpot games are the way to go. These pokies and other games feature constantly growing jackpots that can be won with a single lucky spin.
  • Scratch Cards and Instant Win Games: For rapid excitement and instant gratification, try scratch cards and instant win games. Simply scratch away to reveal if you've scored an instant cash prize.
  • Specialty Games: Online casinos in New Zealand also offer a variety of specialty games like bingo, keno and virtual sports betting. These games provide a fun diversion from the more traditional casino offerings.
  • Sports Betting: Many online casinos also feature sports betting sections, allowing you to bet on your favourite sports events and teams alongside traditional casino gaming.
  • Tournaments: Some casinos host tournaments where you can compete against other players for prizes. pokie tournaments are particularly popular and add an extra layer of excitement to your gameplay.

Casino Bonuses and Promotions

Let's continue this Playgrand Casino review with a discussion about one of the most thrilling aspects of registering at a new online casino in New Zealand – the bonuses and promotions. Trust me; they can seriously sweeten the deal. 

So, when you sign up at a casino, you'll often be greeted with a welcome bonus. It's like a warm virtual hug to make you feel right at home. Usually, it involves some extra cash or free spins to kickstart your gaming adventure. Who doesn't love that?

But here comes the enjoyable aspect – it's not just about the welcome bonus. Good online casinos keep the party going with regular promotions. These could be daily, weekly, or monthly offers that dish out even more bonuses, free spins, or cool prizes. It keeps things exciting and gives you more chances to win big.

Oh and keep an eye out for loyalty programs or VIP clubs. These are like the golden ticket to extra perks. As you continue to play over the time, you'll collect up points and those points can lead to exclusive bonuses, cashback and even your own personal account manager. 

Now, a quick word of advice: Always read the fine print. Each online casino bonus or promotion comes with its own set of rules and wagering requirements. So, make sure you know what you're getting into to avoid any surprises.

Playgrand Casino Bonuses

When you sign up with Playgrand Casino, you're in for a fantastic welcome casino com bonus that can make your initial deposit go a long way. 

 Welcome Bonus

  • Up to $1,000 + 100 Free Spins

In fact, it has the potential to double your first deposit, offering a maximum of $1,000 in bonus funds. What sweetens the deal even more is that you'll also receive 100 bonus spins to enjoy on popular pokies, including Gonzo’s Quest, Fruit Shop, Jack and the Beanstalk, Guns ‘N Roses and Starburst.

 Like most bonuses, there are terms and conditions to be aware of. The key one is that you'll need to meet a 35x wagering requirement, which includes both the bonus and the deposit amount before you can make any withdrawals. It's worth noting that these wagering requirements are slightly on the higher side. Additionally, you must use all bonus funds within 30 days and there's a maximum bet limit of $8 when using bonus funds to play games. 

Banking Options

In my experience, having a variety of banking options allows you to choose the methods that suit your style and needs, whether you prefer credit cards, e-wallets, bank transfers, or cryptocurrencies. Reputable banking methods provide an added layer of security for your financial transactions as well. Trusted payment providers employ encryption and security measures to protect your sensitive information.

Let’s look at how the deposit payment options work firstly.


  • Visa (NZ$10 min)
  • Mastercard (NZ$10 min)
  • Maestro (NZ$10 min)
  • Trustly (NZ$10 min)
  • Paysafecard (NZ$10 min)
  • Skrill (NZ$10 min)
  • Neteller (NZ$10 min)

So, if you're wondering how to get your cash into an online casino, here are some options that work like a charm. If you're a good old-fashioned card person, Visa, Mastercard and Maestro are your go-tos. Just throw in a minimum of NZ$10 and you're good to go.

Trustly is an e-wallet wizard. Same NZ$10 minimum and you'll have your money in there ready to roll. Paysafecard - If you've got one of these, it's as easy as pie. Pop in NZ$10 and you're off to the races.

Skrill and Neteller: These e-wallets are lightning fast. Minimum deposit? You guessed it, NZ$10. But you'll see your cash in there quicker than you can say "winning streak." So, whatever floats your boat, there's a deposit option at this online casino that's got your back. 


  • Visa (NZ$10 min, 2-5 days)
  • Mastercard (NZ$10 min, 2-5 days)
  • Maestro (NZ$10 min, 2-5 days)
  • Trustly (NZ$10 min, 2-3 days)
  • Skrill (NZ$10 min, 1-3 days)
  • Neteller (NZ$10 min, 1-3 days) 

At Playgrand Casino in New Zealand, I've got a bunch of ways to grab my winnings and enjoy them. If I'm choosing a Visa card, I can withdraw my cash with a minimum of NZ$10 and I'll usually have it in my account in 2 to 5 days. 

Now, if Mastercard is my thing, it's just like Visa – NZ$10 minimum and 2 to 5 days for my money to show up. And don't forget Maestro; it's there too, with the same NZ$10 minimum and 2 to 5 days to get my funds.

But, if I want lightning speed, I can go for Trustly, Skrill, or Neteller. They're the e-wallet champs and they all have that sweet NZ$10 minimum. With Trustly, my cash usually pops up in 2 to 3 days. Skrill and Neteller? I've got my money in 1 to 3 days.

Game Software Providers

Software providers supply online casinos with a diverse range of games, including pokies, table games, best live casino dealer games and more. Leading software providers are known for their high-quality graphics, animations, sound effects and innovative gameplay features.

Software providers frequently release new games, keeping the casino's gaming library fresh and exciting. This encourages players like myself to return regularly to try the latest releases.

Here’s a quick look at the top providers that you’ll be playing with at this online casino.

  • Microgaming: Microgaming is one of the most famous and most respected names in the online gaming industry. They are known for their extensive library of pokies, progressive jackpots like Mega Moolah and innovative table games.
  • NetEnt: NetEnt is renowned for its visually stunning pokies, including popular titles like Starburst and Gonzo's Quest. They are known for pushing the boundaries of game design and innovation.
  • IGT (International Game Technology): IGT is a leading provider of pokie machines and casino games. They offer a wide range of pokies with diverse themes and features.
  • Play'n GO: Play'n GO specialises in creating mobile-friendly games with captivating graphics and exciting bonus features. Their titles often include Book of Dead, a player favourite.
  • Quickspin: Quickspin is known for its visually impressive pokies and creative storytelling. They focus on creating unique and memorable gaming experiences.
  • Yggdrasil: Yggdrasil is known for its innovative and graphically rich pokies. They offer games with engaging themes and unique gameplay features.
  • Thunderkick: Thunderkick is a smaller but innovative provider with a focus on creating visually appealing and unconventional pokie games.
  • ELK Studios: ELK Studios is known for its mobile-first approach and unique gameplay mechanics. Their pokies often feature compelling narratives.
  • NYX (NextGen Gaming): NYX provides a wide variety of casino games in NZ, including classic pokies, fun table games and instant scratch cards. They have a reputation for delivering quality and diversity.
  • Blueprint Gaming: Blueprint Gaming is known for its entertaining and feature-rich pokies, often with popular licensed themes.

Playgrand Casino Security and Licensing

Online casino reviews should always discuss security and licensing. Since you want peace of mind when you’re gambling with online casino real money. I always look for sites that value the protection of personal information, fair play, prompt payouts and more.

I felt that Playgrand Casino takes player security and fairness seriously, holding licenses from two reputable regulatory bodies: the Malta Gaming Authority and the UK Gambling Commission. These dual licenses demonstrate the casino's commitment to following stringent rules and regulations, safeguarding players' funds and ensuring a fair gaming environment. 

While the casino does not mention independent verification by organisations like eCOGRA, it's important to note that their games are still fair and secure. To protect your personal and banking details, Playgrand Casino employs SSL encryption for all online transactions, ensuring that your information remains confidential and secure at all times.

Playgrand Casino Mobile Site & App

So, if you're itching to play at the Playgrand Casino on your phone or tablet, here's the scoop: just enter that URL into your mobile browser and you're good to go! The mobile site fits perfectly on your device's screen, whether you're using an iPad, iPhone or Android.

Now, you can get your game on with 5G, 4G, or Wi-Fi. But hey, the stronger the connection, the smoother your gaming experience. No one likes lag, right?

The best part is that you'll find all the awesome games from the desktop version right on the mobile site. And guess what? You can play them all using your device's touchscreen. Having a casino inside of your pocket is always handy for a quick game here and there.

Oh and one thing to note - they don't have one of those best casino apps just yet. But don't worry, developing and maintaining apps for multiple platforms can be resource-intensive and costly. So most casinos opt for responsible mobile sites and this isn’t a bad thing in my view.

Playgrand Casino Registration

Registering at Playgrand Casino in New Zealand is a straightforward process and I'm here to give you the rundown in this step by step guide:

  • Visit the Website: Start by visiting the Playgrand Casino website using a web browser such as Chrome on your computer or mobile device.
  • Click "Sign Up": Look for the "Sign Up" button on the casino's homepage. It's usually prominently displayed.
  • Provide Your Details: Clicking the "Sign Up" button will take you to the registration form. Here, you'll need to provide some information about yourself. This generally includes your first and last name, DOB, email address, contact number and a preferred username and password for your account.
  • Confirm Your Information: Double-check the details you've entered to ensure accuracy, as this information will be used for account verification and communication.
  • Read and Accept Terms: You'll likely encounter the casino's privacy policy, terms and conditions and any other type of agreements. Take a moment to read through them carefully and if you accept the terms, click the checkbox to continue.
  • Verify Your Age: Some casinos may require you to confirm that you are above the legal gambling age in the country. You'll typically need to tick a box or provide your date of birth to confirm.
  • Complete the Registration: Once you've filled out all the necessary information and confirmed your agreement to the terms, you can finalize your registration.
  • Check Your Email: After registration, you may receive an email from the casino to verify your email address. Simply open the provided link to make your registration official.
  • Log In: Return to the Playgrand Casino website and log in using the username and password you created during registration.

Playgrand Casino Customer Support

Many regulatory bodies require online casinos to provide accessible customer support as part of their licensing requirements. Outstanding customer support contributes to an overall positive player experience, in my view. Friendly and helpful interactions with support agents can leave players with a favourable impression of the casino, encouraging them to return and recommend it to others as well.

When you need some assistance or just want to ask some questions or concerns while playing at Playgrand Casino, they offer various channels to get in touch with their support team. One convenient option is the live chat feature, easily accessible by clicking on the icon located at the bottom right of the screen. This allows you to engage in real-time conversations with a support representative, making problem-solving efficient and accessible.

Alternatively, you can reach out to Playgrand Casino's support team via email by sending a message. While live chat and email options are available, please note that phone support is not offered by the casino.

There are usually several reasons why most online casinos do not provide phone support. Such as phone support generally requires staffing a dedicated team of support agents available around the clock, which can be costly. 

Additionally, it's a good idea to explore the FAQ section on the casino's website. This resource is quite comprehensive and covers a wide range of commonly asked questions, maybe giving you answers and fixes for your questions without having to reach out to customer support directly.

Well, there you have it—my review of Playgrand Casino. The free spins welcome offer is a nice touch. They keep the fun going with regular promotions. It's nice to play at a casino that values its existing players and rewards loyalty. The mobile gaming experience is smooth as well.

There’s also a generous welcome offer and If you're a high roller, the VIP program is something to aspire to, offering exclusive perks and rewards. All in all, I think that Playgrand Casino is a solid choice for players in New Zealand.

Matt is a passionate casino games player who loves to share his knowledge with other gamers. He enjoys the challenge of mastering the intricacies of the games and is dedicated to providing helpful tips and strategies. An avid writer since 2016, Matt's interests include sports, gaming, music, cooking and exercise. He also plays tennis and cricket in his leisure time.

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