Welcome to VIP

Open the door to even more exclusive benefits, bonuses and invitations – a club for our most elite and loyal players. Our dedicated VIP team are here to support you and ensure the best gaming experience possible, all tailored to your specific needs.

Why become a VIP?

You'll get our own personal account manager

They’ll be responsible for providing you with the highest level of service and best VIP experience available

Exclusive promotions and reloads

You'll enjoy exclusive promotions tailored to you, and be kept up-to-date with exciting future events

Special gifts

We'll help you celebrate those special moments; Birthdays, Anniversaries, Christmas – or simply because you deserve to be treated

VIP only events

A day at the football, ring-side seats at the boxing, tickets to the theatre, or a hospitality package at an exclusive casino...

Higher deposit limits

Enjoy higher limits on funding your account

Higher bet limits

Play your favourite games with flexible limits

Bronze

Regular Deposit Bonus
24/7 Customer Service
Exclusive Promotions

Silver

Regular Deposit Bonus
24/7 Customer Service
Exclusive Promotions

Gold

Regular Deposit Bonus
24/7 Customer Service
Exclusive Promotions

VIP

Regular Deposit Bonus
24/7 Customer Service
Exclusive Promotions
24/7 Dedicated VIP Team
Personal VIP Account Manager
Loyalty Level Welcome Bonus
Special Gifts*

VIP Elite

Regular Deposit Bonus
24/7 Customer Service
Exclusive Promotions
24/7 Dedicated VIP Team
Personal VIP Account Manager
Loyalty Level Welcome Bonus
Special Gifts*
Personal Cashback Offer
Invitation to Exclusive VIP Events

*Not available for all countries.

VIP Events

As a VIP, we’ll show you just how much we appreciate you by spoiling you with days out or weekends away – ensuring you get 5-star treatment wherever you go. Here’s some of our favourite events so far:

The Gold Cup Day, Sotogrande

Our VIPs were invited to a day of complete luxury at the 48 Torneo Internacional de Polo in Spain. From champagne and cocktails on tap, to Andalucían style nibbles, followed by a night of partying until the early hours!

The Grand National, Aintree

Our VIPs experienced A-list luxury, complete with a 2-night stay at the Craxton Wood Hotel & Spa, 2-hour spa treatments, fine dining, chauffeur service and VIP tickets to the races.

World Boxing Super Series

As official sponsors of George Groves, we treated a number of VIPs to ringside seats for his fight against Chris Eubank Jr back in 2018, they had an unforgettable A-list experience.

Best of British

We accompanied our VIPs to this annual event in London. The players attended a dinner with celebrities from the world of sports, before being taken for an evening as honoured guests at the exclusive Les Ambassadeurs club in Mayfair.

AFC Bournemouth & Newcastle United

As Official Partners of AFC Bournemouth and Newcastle United, we regularly invite our VIPs to visit the stadium and watch the game in style from the Hospitality Box.


Meet the VIP Team

Sabine

Our French Account Manager who is the heart of the team. She is everything you can imagine; funny, smart and classy – however some jokes can be wasted on her.

Matteo

When our Italian Stallion isn’t steering the ship at work, he can be found riding the waves or eating and drinking – pizza, of course.

Christian

Our VIP Team Leader – he’s our rock loving, Swedish gentle giant when he’s not in work.

Shay

Our Irish horse racing pundit is here to help you find your Pot of Gold at the end of the MansionBet rainbow. Don’t get him started on rugby or horses, there’s neigh chance of shutting him up.

Rob

With age, comes experience, and our Lancaster lad has plenty of it! He claims to have perfected the perfect brew, but then again, can you really trust a Man Utd fan?

Emma

Why aye man! Our Angel of the North looks after the only VIPs who can understand her Geordie accent. Her laugh can be heard from miles away and she loves a good cuppa, milk last, obviously.

Adam

Our very own pro golfer has got all things MansionBet down to a tee – he’s a hot shot on the phone as well as the fairway, once you get past that Yorkshire accent anyway.

Jose

Our sweet talking, red-headed, señor Jose is just like a fine wine, crisp, fruity and unique. He easy going, loves a laugh and can talk anyone under the table.

Mikel

Tall, dark and handsome; our very own Spanish Clark Kent is the hero of Source of Funds, he may sound serious, but he’s soft and mushy on the inside.

Silvia

It’s Taco Tuesday every day with our Mexican señorita, Silvia! She’s fun loving, vibrant and loves to have a giggle. When she’s not looking after VIPs you’ll find her outdoors with animals.

Jasmine

Our singing Source of Funds queen doesn't need a magic carpet. You'll find her tangled in a yoga pose, ready to help you verify your account so you can enjoy the very best we have to offer.

Our Vision

"Our vision for our Casino.com VIP members is to deliver a first class personalised one-stop service. Our Account Managers will use their extensive skills, knowledge and experience to understand your individual requirements. They will have a 360-degree insight into your needs and requests in the Casino. We will build, develop and grow a long term lasting relationship with you via first class customer service and through the provision of a wide range of innovative, exciting and bespoke VIP benefits, including exclusive events, specifically tailored gifts, promotions and offers and much more."

Matteo Astolfi – Head of VIP

"We have dedicated and experienced VIP Account Managers and VIP Hosts who are highly trained and with a wealth of experience that are available to meet all of your needs. We will provide you with proactive and professional Account Management, assuring you of the highest confidentiality in a safe and efficient environment at all times."

Christian Hed – VIP Team Leader


What our VIPs Say

Kamrul came to our 100k Roulette Tournament in Venice:“I would like to give a big thanks to Shay, Emma, Sabine & Matteo for hosting the Event in Venice. This was by far the best event I’ve been to where you all excelled yourselves in providing a great experience. You made us very quickly feel at ease and ensured we had a great time. Once again thank you for having us. ”

We invited Babysmurf to our VIP Polo Weekend in Spain:“Me and my friend had an amazing time from the beginning until the end. The trip was very well organized and our day at the Santa Maria Polo Club was fantastic. Wonderful food and drinks throughout the event and great service by the personnel at the polo club, but also very caring service by the Mansion hosts. A very luxurious way to watch a polo match and mingle with other guests. Thank you, Mansion, for an unforgettable weekend!”

Seandoyle9 joined us in Venice for our 100k Tournament:“The whole thing was extremely well done but was done in a very friendly way. There was no pressure or rules etc... It just felt like a couple of nights out with friends, which I thought was a great time. Nice meeting you all. Sabine, Emma and Shay are great craic and were great company the whole time. Thanks again to yourself, had a great time. "


VIP Promotions

Not only do we have improved offers for VIPs in our reload bonuses and cashback promotions – but you can also enter VIP-only races for huge prizes! Check the promotions page to see what special offers were running right now!

How?

We don’t just claim to be exclusive; we back it up too. Only our top players are invited to become a Casino.com VIP.

We’ll regularly review your account, and if you have what it takes, one of our Account Managers will be in touch to invite you to our prestigious club – initiating your superior service and benefits!

Do you have what it takes?

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Our friendly Customer Support team are available to help with your password reset day and night, all year round.

We're just a call away, so contact us via one of the numbers below!

- Freephone - 0800 9012 483

- International Number - +350 200 44793

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