The Controversy Details
The Corrine Durber vs. Paddy Power legal battle began in October 2020 when the plaintiff played Wild Hatter Slot in the casino. When she successfully triggered the game’s bonus round and spun the jackpot wheel, it displayed a “monster jackpot” win of £1,097,132.71. However, the operator quickly reduced her payout to £20,265.14, claiming an error displayed the monster jackpot when the smaller daily jackpot was the intended win.
Citing breach of contract, she sued PPB Entertainment Limited, which operates as Paddy Power and Betfair. Speaking to local news reporters, Durber explained that the funds would be life-changing for her family. She intends to use the money to pay her children’s mortgages and enjoy her retirement.
Plans for Service Improvement
Flutter UKI, which owns Paddy Power, expressed regret about the controversy following the high court’s judgment. A company spokesperson explained that the casino pays tens of thousands of players weekly and remains committed to ensuring fairness and transparency across its platforms.
They also acknowledged that the case highlighted areas that require improvement, stating, “This case has been a learning experience, and we are carefully reviewing the judgment to improve our services.”
Wider Industry Implications
Corrine Durber’s win is a significant event for player advocacy in digital gambling. Her case received wide media attention, provoking conversations on the accountability of online casinos and the protection of gamblers.
When deciding the case, Mr. Justice Ritchie defended his ruling in favor of Durber with the policy of “what you see is what you get”. The ethos was central to the 62-page judgment, highlighting that UK players should trust the casino will pay the winnings displayed on the screen.
