MGM Resorts Promotes Responsible Gambling with GameSense

As Las Vegas prepares for an influx of sports fans, many of whom flock to its casinos and sportsbook, MGM Resorts is promoting responsible gambling through its GameSense program. This initiative equips employees and guests with tools to identify and address problem gambling. It underscores the importance of maintaining a healthy relationship with gaming.

Launched in 2017, MGM Resorts' GameSense program emphasizes responsible gambling practices. It aims to educate employees on recognizing signs of potential gambling issues among guests.

Inside the MGM Resorts GameSense Program

Over 2,000 employees have undergone training. The curriculum includes lessons on the "house advantage" and the risks associated with casino games. Garrett Farnes, a GameSense instructor, stresses that gambling should be viewed as entertainment. "You should be gambling for the right reasons. For entertainment," he noted.

Training also focuses on identifying behaviors that indicate problem gambling. These include anger towards staff or requests for money. Farnes advocates for educating guests about the realities of gambling. "Before anybody gambles, they should know what they're doing, what they're getting into," he stated.

Training MGM Employees to Recognize Problem Gambling

MGM employees are encouraged to intervene when they observe concerning behavior in guests. Susan Savage, a seasoned employee, shared her experience with a regular guest. She noticed his gambling habits intensified over time.

"I noticed that his gambling interest became more and more intense, like crazy intense," she explained. By recognizing these changes, Savage helped the guest return to a healthier mindset. This strengthened their relationship in the process.

Encouraging a Balanced Las Vegas Experience

MGM Resorts emphasizes that gambling is just one aspect of the diverse entertainment options in Las Vegas. Senior Vice President Stephen Martino encourages guests to explore the city's offerings beyond the casino floor.

"They can go and have some of the best fine dining in the world. They can go to a club," he stated. He reminds visitors to enjoy their time responsibly.

Martino advises guests to set budgets and recognize when it's time to step away from gambling activities. "If they're no longer enjoying what they're doing, that's time, and it's okay to step back and do something else," he said. This holistic approach aims to enhance visitors' overall experience. It ensures that gaming remains a fun part of their stay.