VIP Manager Tactics
The lawsuit focuses on alleged misconduct by former VIP managers George Khoury and Steven Bedwell. Fineff claims they actively reignited his gambling through enticements like bonus bets, deposit matches, and exclusive event access after account dormancy. Internal communications reviewed by regulators, including an NT Racing Commission email citing his multimillion-dollar losses, indicate awareness of his financial spiral.
BetEasy and Entain previously faced fines for ignoring “problem gambling red flag behaviors,” with Ladbrokes criticized for failing to assess whether he could afford the habit. Sportsbet and Tabcorp have discounted commission-based VIP incentives, while Entain declined to address its practices.
Victim Backlash
While recovered funds would compensate fraud victims, public sentiment remains divided over Fineff’s lawsuit. Sharon Williams, whose late mother Joy lost her savings, criticized both parties, stating, “Gavin suing the betting companies is blatantly the pot calling the kettle black. His actions are not going to bring my mother back, who died destitute at 87 years of age.” She also condemned industry incentives, calling bonus-driven practices “particularly shattering.”
Independent MP Andre Wilkie reiterated legislative demands, stating, “It beggars belief that gambling companies believe they have a moral right to keep stolen money.” From prison, Fineff urged stronger oversight and wrote to parliament urging the same.
Revenue Concentration Under Fire
Regulators highlight a systemic reliance on high-risk gamblers, with AUSTRAC data showing that 65% of Entain’s earnings come from 2% of customers. The case spotlights lax financial vetting, as Fineff, who earned AU$130,000 annually, lost $4.3 million across platforms while amassing tens of millions in debt. He claims operators only sought income proof after catastrophic losses, contradicting KYC protocols.