Online Casino Games FAQs for Casino.com Canada

Welcome to our FAQ page. Whatever your query, at Casino.com Canada, we’re here to help. Please search our most Frequently Asked Questions below to see whether your query can be dealt with quickly and conveniently. We cover a wide range of popular topics, from opening an online casino account to claiming a casino bonus, so you can get the help that you need right away. To get started, simply click on the question that is most relevant to you. If your query is not answered below, please contact us via email, chat or telephone, and one of our support professionals will be happy to assist you.

Online Casino FAQs

How secure are online casino games?

Online casino games receive high-level security via RNG or random number generator, which is a robust modern cryptographic protocol created specifically to ensure fairness through randomness in slots and is designed specifically to resist security attacks on the virtual slot itself. Online casinos should be licensed within the regulated market where they render their services such as the United Kingdom Gambling Commission. They should all employ 128 bit SSL to protect their websites, servers, transactional information and many other types of sensitive information.

What is the best online casino in the Canada? What makes it the best?

Casino.com is undoubtedly one of the premier online casinos operating within the Canada since it offers all casino enthusiasts user-friendly, state-of-the-art, world-class online gaming entertainment. Furthermore, great casinos distinguished themselves by having large selections of the latest in top-quality gaming entertainment, sourced from renowned market leaders in online gaming development such as Playtech. Members should be able to enjoy their gaming in peace of mind knowing that their personal information remains safe and secure behind robust security measures that protect their sensitive information regarding personal information and banking transactions.

Do mobiles support online casino games?

Virtually all modern mobile smart devices support the necessary applications that anyone could possibly require to play online casino games. Leading online casinos offer a dedicated and specialised mobile website designed to be mobile focused and carry mobile focused gaming titles easily accessible, navigable, and controlled via mobile devices.

How do I open an online casino account?

Login to the casino’s website, click on the Join Now button that is normally easily visible on the home page, then click on the Create Account button and follow the on-screen instructions. Generally, the registration process will require a few personal details such as first and last names, gender, date of birth, a personal email address, preferred currency selection, a landline number and optionally a mobile phone number.

What are the advantages and disadvantages of online casinos?

Online casinos are availability 24 hours per day, from the comfort of your own home, without any need for a time-consuming commute. You never have to waste time to sit and wait for your personal favourite games to become available, in contrast land-based casinos potentially offer a greater social aspect than their online compatriots. Generally, the larger online casinos such as Casino.com offer far greater gaming range especially regarding slots than their land-based cousins could ever hope to. Online casinos offer far richer and greater numbers of promotions compared to their land-based brethren, such as their welcoming bonuses available to all newly signed and registered members.

How do I get a free online casino bonus?

At online casinos, new players receive their first welcome bonuses after signing up and immediately after transacting their first deposit. Some mobile focused casinos such as Casino.com offer this welcoming bonus only to players joining on mobile devices. Welcoming bonuses normally split in two formats, the first being a promotional cash bonus credited to their player account that players can utilise to get to know the available games on the site, as well as lucrative free spins bonuses.

Can you win playing online casino games?

Yes definitely, multiple millions of players can attest to the fact that the online gaming industry, through renowned, licensed casinos have paid out billions of dollars in winnings to online players. All the leading on-line developers offer progressive jackpots via their partnered casinos. Playtech for example offers in excess of 39 linked online-pooled progressive jackpots that feature ever-accumulating jackpots which are able to regularly pay out single wins that turn online players into overnight multimillionaires.

What is the deposit bonus for online casinos?

Leading online casinos are always eager to attract new members and in order to encourage players to join and play, they offer richly rewarding welcome bonuses. This allows new members to explore and try out new games for free without having to personally fund while exploring the casino and its range of exciting gaming titles. Casino.com for instance currently offers a welcome bonus of up to $400 (plus 200 free spins).

How can you determine whether or not to trust an online casino site?

The first approach would be to check if the casino carries a legal license to operate within the jurisdiction wherein it offers its services. Secondly, ensure the casino employs levels of security such as 128 bit SSL that would enable it to secure its own website as well as the private and transactional information of its members and that the stringent security measures extend to protect all its web pages. Thirdly, conduct a web search by entering the specific site name as well as the word “scam”, carefully scrutinise and read any relevant, pertinent information that the search brings up.

Are online casinos getting more famous than their traditional counterparts?

Not yet, but online casinos are catching up extremely rapidly; just consider the growth in turnover experienced in brick and mortar casinos over the past 10 years came to 146%, whereas the online market in the same time period experienced a tremendous 300% growth in turnover. Due to this rapid growth in the online industry numerous developers released a far greater numbers of online gaming titles and products than ever before, and the online market cannot get enough, with the demand continuously outstripping supply.

Is it mandatory to own a credit card to gamble at an online casino?

Online casinos offer a huge variety of convenient payment methods including all major debit/credit cards such as Visa and MasterCard. Players who prefer not to use a credit card can make use of alternative payment options that are completely safe and secure, such as e-wallets, bank transfers and more.

What is the business model of casino?

Land based casino business models include local zoning laws, casino location, employer identification, capital, equipment, and advertising. Online casinos emphasise their focus on offering the best selection of online games from premier software suppliers, providing top security & privacy utilising encrypted protection for all data transmission, reliable member support, several trusted payment methods, incredible promotions, generous rewards for loyal players, incredible VIP and high roller benefits, as well as exceptional welcome bonuses to attract more players.

Is it necessary to install an antivirus to your computer before playing in a casino online?

Online casinos utilize the most stringent security measures employing security encryption up to 256 bit SSL to ensure all data transmitted remains safeguarded, which also guarantees the casino site as completely secure and private. All received data remains stored on servers protected by firewall technology, this renders the casino site fully secure. However, any computer connected to the Internet should have an antivirus program to protect the user from security breaches from other sources.

What casino games can you play online?

Online casinos entertain international players with a wide variety of games to cater for all player preferences. Table & card games include several options in roulette, blackjack, craps, baccarat and poker. Slot collections include 3 reel classic games, exciting video slots, 3D slots, branded slots created in cooperation with brand owners, and multi-player slots, most commonly used in tournaments. Live casino games offer an authentic experience via real croupiers and the range of gaming types include live baccarat, live craps, live roulette, and live blackjack streamed on low latency video feeds. Other popular casino games include bingo, keno and scratch cards.

Slots FAQs

How do I win at slot machines?

Selecting a slot with the highest payout percentages increase your odds of winning. If a free play version is available, it offers players the perfect opportunity to get to know the rules of the game, which in turn allows them to develop a strategy specific to that game. Always bet the maximum to have higher chances at a jackpot prize and look out for bonuses when opening an account which allow for free spins.

What algorithms do slot machines use?

All slot machines work on a Random Number Generator system that produces an arrangement of numbers to avoid any patterns, guaranteeing that the next number in the sequence cannot be predicted. A certified RNG system is critical to ensure that every game is played using a random number generator. An RNG system contains numerous independent layers. Each of these layers are capable of creating random sequences.

How do slot machines work?

Slot machines have configurations that range from three up to 11 reels, with each delivering its personal brand of excitement over a vastly diverse number of paylines starting from a single up to 100 and from 243 ways to win up to 117,000 ways to win. In addition there are endless special bonus features such as wilds, scatters and free spins that all work differently on each game to increase your chances of winning more. Select your coin denomination, spin the reel and see what you’ve won.

What is a flat top "slot machine"?

Many slot machines offer a variety of different types of jackpots as part of their bonus features. The different varieties include fixed jackpots, local progressive jackpots, linked local progressive jackpots, and linked online pooled progressive jackpots to name a few. The term “flat top” refers to one specific type of jackpot, which is essentially a non-progressive or fixed type jackpot where the highest potential payout never changes, immaterial of currency value fit into the slot or number of people that play the slot.

What is the history of slot machines?

Slot machines have come a long way, having originated in 1891 when Sittman and Pitt designed the first precursor to a modern slot in Brooklyn, New York. It incorporated five drums that held 50 poker card faces, where players could insert nickels, pull a lever that spun its drums to hopefully deliver a good poker hand. This went through several evolutions that essentially held on to the same mechanical system, until Bally developed the world’s first full electromechanical slot machine, called Money Honey in 1963 featuring a bottomless hopper and incorporated an automatic payout mechanism that could dispense up to 500 coins. In 1976, the Vegas based Fortune Coin Company introduced the very first two video slot machine to the world in Kearney Mesa, California. It featured a modified 19 inch Sony Trinitron full colour receiver as a display. Basically, this was the earliest forefather of the modern online video slot.

Which slot machines are the most fun for a low stakes player?

Does fun mean playing for a long time, having the biggest number of winning combinations or the biggest jackpot prizes? A large number of video slots will entertain players for a very long time due to their wide range of coin denominations and low bet per spin value. If you enjoy racking up a whole bunch of jackpot wins, a slot with a large variety of special bonus features will suffice nicely. If you love chasing those gut clenching, adrenaline filled, multimillionaire making, life changing mega jackpots there is huge variety of slots catering for this style of player.

What is the relation between slot machines and the number 7?

Seven is a lucky number in multiple countries, cultures, folklore, and religions. As far as luck is concerned there is no one number more fortunate than any other number, most of its legendary aura of luck was created by superstitious people and marketing strategies. It subliminally encourages people to play due to the luck connotation.

What is it about slot machines that seniors love so much?

It is a relatively inexpensive recreation form which can be engaged from the privacy and comfort of one’s own home and each player determines his own pace unlike most group sports for the aged. The large progressive jackpots remain enticing to anyone at any age.

What makes a slot machine entertaining and fun to play?

New innovative ways are discovered all the time to provide players with the best possible graphics, crystal clear sound effects and flawless spinning action. There are also exciting bonus features, uncomplicated play and the flashing lights when a successful spin occurs. Branded slots developed in cooperation with brand owners are normally inspired by popular television shows and box office hit movies.

Do instances of a slot machine have different payout percentages?

Slots run on RNGs that determine the machine configuration and payout. The apparent spinning reels provide a purely visual effect. Payout percentages most definitely vary between virtual slot machines. Even two identical virtual slots, which are pre-set according to each virtual slot machine configuration, will be completely varied.

What is a progressive slot machine?

On most slots the jackpot is a fixed amount, on progressive games the jackpot rises as players spin for real money. A small percentage of each coin played feeds the ever-accumulating jackpot. Progressive jackpots have no upper limit or cap and their payouts can reach multi millions. There are two types of progressive slots including pooled and local progressives. Just one casino’s layers feed local progressives its jackpot amount which accumulates at a much slower rate and only players at that specific casino can win the progressive jackpot. Pooled progressive jackpots are linked between machines from several casinos, accumulate impressively fast and players at all linked casinos contribute to the progressive jackpot, which also means players at any of the casinos can trigger the massive progressive jackpot within a single spin.

Why are slot machines so popular over the iOS and Android platforms?

Gaming experts can provide multitude of reasons for the popularity of apps on these two smart device platforms which include user-friendliness, adaptability to small screen use, advanced graphic capabilities, and many more. The simple fact that prevails and is the main reason why these two platforms have become so popular comes down to simple mathematics; 96.8% of all new smart phones sold worldwide will be either an iPhone or an Android based device.

How do slot machines generate random numbers?

All slots work on RNG (Random Number Generator) systems that provide an arrangement of numbers that are guaranteed to form patterns, guaranteeing that there is no way of predicting the next spin result. Several layers is part of the RNG system to ensure that the outcomes are completely random. Each layer is completely adequate to ensure random results, should the system contain glitches. Due to the layers the game will continue to function with completely random results.

Blackjack FAQs

Why is online blackjack popular?

Blackjack rules are easy to understand making it unintimidating and a great first game players might try when visiting an online casino. The game is also quick and players are only pit against the dealer, giving them a feeling of control over their winnings. Several forms of blackjack are offered at an online casino to spice up the traditional game a bit more.

How is free blackjack online played?

Many casinos offer these free games that utilise virtual money in order for any player at any skill level to learn to understand the game and it rules, or practice playing online blackjack, or alternatively to learn how to play a specific variant. Upon entering the free game play as if you would a regular game of blackjack. Just remember that if you win, the money almost always remains virtual.

When do you hit, stand, double or split in blackjack?

There are so many suggestions of when you should hit, stand, double and split in blackjack based on the combination of cards in front of you. If you are a new player it is advisable to print out a blackjack strategy card which will detail all your best options in a simple table.

We suggest that you read up on the basic strategy of blackjack to understand when to hit, stand, double or split and then put that theory to practice playing free blackjack at Casino.com.

How do I become a better blackjack player?

All that is required is that you learn the basic blackjack strategies and apply them; however, one of the most important aspects is that you play to gain experience, put your newly learnt strategies into practice and see both when and how they work. Play for free when offered at an online casino in order to learn the game at a practical level too.

What is the easiest way for a player to learn how to play the game of blackjack?

Learning the game of blackjack can be as complex or simple as you wish it to be, you can simply study the rules and start playing. The easiest way to start winning is to learn a basic beginner strategy that can be found online. A good beginner strategy requires you learn just four extremely simple rules that can be memorised in approximately 30 minutes and less, but first you have to know and understand the rules of the game, secondly know the card values, your third piece of valuable information is to learn the mechanics of play.

What is a blackjack game?

The game’s sole object requires that the total value of the player’s hand be higher than that of the dealer without exceeding a total accrued value of 21 per hand. The player receives two cards dealt face up from the dealer the total added value must be 21, if lower the player will request additional cards until his hand reaches 21 or as close to this value as possible. The dealer will then draw cards for himself until the value of his cards exceeds the players total or his hand exceeds the value of 21, in which case he “busts”, which is an automatic loss.

Why is blackjack called blackjack?

Historically the game was known as vingt-un (21 in French). It gained massive popularity in Nevada where in 1931 the state made history as being the first to legalise gambling. The casinos eager to make use of these newfound opportunities attempted to draw greater crowds into the now legal casinos are offering a very special bet: hands featuring one of the two black jacks, i.e. Jack of Clubs or Spades together with an Ace of Spades would pay 10 to 1 odds. Despite the fact that casinos abandoned this peculiar wagering practice the name Blackjack stuck.

How is blackjack played?

The main goal of the game is for each of the contestants to reach a higher total added card value than the other player or to reach 21-whichever is the greater. If either of the two players, in their efforts to beat each other, or to reach this total exceeds 21, either he or she automatically loses the hand. The most commonly used term for exceeding 21 is to “bust”.

Each hand starts with the player receiving two cards from the dealer, dealt facing up in the demarcated space in front of the player. The dealer then draws two cards for himself, placing one face up and one face down in front of him in the designated area. The player will then act further according to his strategy drawing additional cards, placed face up, from the dealer until he is satisfied with his card total or busts. The dealer will then consider the player’s hand and either hand the player his winnings or will collect his wager upon losing.

What is soft 17 in blackjack?

The terminology soft 17 refers to any hand containing an ace. Aces are valued at 11 and this type of hand containing an ace effectively means that it is mathematically impossible for the player to go bust should he draw an additional card, since the value of all other standard cards will always amount to less than or equal to 21. Any other hand is considered to be “hard”. Dealers always receive strict instructions from the casino to hit until their card total equals 17 or greater.

What's the hold percentage of blackjack tables in Vegas?

In Nevada the statewide hold averaged to a 12% for a period that ranged from 2004 until 2014, in 2014 the Vegas strip casino blackjack tables had a hold of 11.81%.

How blackjack is different from roulette?

The answer is simple, they are in fact complete opposites. In blackjack, the dealer is an active player that has a very real influence on the outcome of each game, whereas a roulette croupier is at best considered a game referee and at worst a simple cashier. Blackjack dealers are required to make multiple split-second decisions such as to remove only half of the players bet if he surrenders, or alternatively double the player’s bet, and on splits betting additional hands. In contrast, in any roulette game betting occurs just once before each play completes.

How do blackjack tournaments work?

Blackjack tournaments are a comparatively new feature in most casinos, and as with all forms of tournament play, a participation fee will be collected from all contestants. The fees vary dependent on the number of contestants as well as the size of the prize pool, which causes fees to range from minor to fairly major amounts. In some tournaments contestants will each start with the same amount of chips and play till the last man standing. Other tournament formats specify a certain period of time allowed for each round, whereas some pre-designate a specific number of hands that must be played before a round may end. Successful contestants will progress through each round in a knockout fashion until the ultimate winner remains.

Is it technically possible to hit 21 in blackjack?

Yes, blackjack players can hit 21. If the game the player is in has rules that demand the cards be dealt face down, the dealer won’t know what your hand consists of and is forced to follow your requests. However, in game rules that allow the cards to be dealt facing up the player won’t have the same opportunity, due to the fact that as soon as the dealer registers that you show a hand of 21 he will proceed to the next player seated to your left.

Why was 21 chosen as the number to play to at blackjack?

There exists no clearly defined answer to this question the closest logical deduction would allow for it to be the highest value achievable by a two card hand utilising a standard deck of 52 cards.

What is the height of a standard deck of blackjack cards used in a casino?

There are many criteria that makes the above question near impossible to answer correctly or even fully, since many factors have an influence on the thickness of playing cards, factors that include the age of the cards; especially considering that as cards get older, it grows thicker around the edges. What kind of material was used in the manufacturing process is an especially important contributing factor, considering that modern playing cards use paper, linen, linen air, plastic and laminations of a variety of different materials.

How much time does it take to create a perfect full graphics Blackjack game?

The most truthful and logical answer has to be that it will never reach completion, since perfection is at this stage impossible and nothing ever reaches perfection. There are always a myriad of improvements and alterations that can be made to further improve any man-made object, more realistic texturing, high-resolution graphics, improvements in art renderings, more and improved visual effects, and improved engagement loop.

Roulette FAQs

Which is the best online roulette casino/website for outsiders to win real money?

Casino.com is perfectly suited for this due to the gaming variety that includes 3D Roulette, American Roulette, European Roulette, French Roulette, Mini Roulette, Premium American, European and French Roulette plus Premium Roulette Pro. These games all boast state of the art graphics, remarkable 3D animations, all operating on a reliable platform to ensure flawless play. Roulette can be played at the mobile casino and Live Roulette offers interaction with real dealers in games streamed via a live video feed, all designed to provide fast-paced action.

How long has online live roulette been around?

Playtech launched its live proprietary dealer software in the early 2000s. Its live dealer platform creates the most realistic experience with top-of-the-line cameras broadcasting across low latency video feed lines in HD quality, combined to provide the highest up-time and the fastest streaming in the market.

How many numbers are there in roulette?

American and European are the two most widely distributed and frequently played versions of roulette. These two games differentiate from each other by only one additional number on the American wheel. European Roulette features 37 numbers, American Roulette plays out on 38 numbers with the number 00 representing the lone difference.

What is the meaning of roulette in the famous casino game?

Roulette is one of the most preferred classic casino games, and named after the French word meaning ‘little wheel’. Play includes selecting bet placement on a single number, or even including a range of numbers, odd or even as well as red or black. Winning numbers are determined via a croupier spinning the wheel in one direction and the ball in the opposite direction. When the ball eventually loses momentum it drops into one of 37 or 38 numbered pockets.

What's a better number to play in roulette: 13 or 23?

Both numbers 13 and 23 have the same odds, the traditional unluckiness of number 13 is well established throughout the Western culture, while in Italy it’s a lucky number. Playing red or black, number 13 is black while number 23 is red and both are odd numbers.

Number 23 is a firm favourite amongst many roulette players, and some say it’s due to it being Michael Jordan’s jersey number. Many say there is something very special about number 23 and that the roulette ball lands more often than not on this lucky number, especially around full moon.

What is the sum of all the numbers on a roulette wheel?

The total sum of the numbers on both the American and European roulette wheel adds up to 666. There are 36 red and black spaces with numbers on the wheel not counting the green zeros and the highest number on the wheel is 36. Interestingly, the number 36 can be used to represent 666 as in three six or three sixes equalling 666. While some think it to be evil it should be noted that it is just a number.

Why are American and European roulette wheels different?

Originally, both American and European roulette wheels had double zero slots, which raised the house edge significantly on bets of single numbers. As roulette continued to rise in popularity in Europe, French gambling magnates François and Louis Blanc introduced a single zero wheel which reduced the house edge on single number bets. The difference lies in the American wheel giving the house a much greater advantage than does the European wheel.

Can you place a bet on 0 in roulette?

Called force the zero, not many consider betting on the green zero. Players are allowed to bet on the green 0. Bets on green 0 combined with a red and black bet placement structure provide the bases of forcing the zero. Every RNG has number allocated occurrence possibility, which means each number has the same chance of being drawn including 18 red numbers, 18 black numbers and the zero.

What is the mechanism behind a roulette wheel?

Roulette wheels need to be heavy to provide high inertia and are subsequently constructed from wood, or metal, or even a combination of the two materials. One of the most important phases of the manufacturing process of any roulette wheel is the careful balancing of the wheel itself before mounting it on the high precision bearings it turns on. Each roulette wheel rotates in a firmly made dished bowl. Once the roulette wheel rotates at the correct speed the croupier flicks the roulette ball into the periphery of the wheel at speed that sets it off rotating in the opposite direction along a specially cut groove around the outer extreme of the bowl until it slows enough and the ball follows on its path to the centre section of the wheel until stopping on one the numbered positions.

What is the pay if I am betting black on roulette?

Whether players bet on black or red in roulette is immaterial because betting on red or black offers even odds i.e. 1 to 1. If a player bets $5 and wins he receives his stake plus another $5 in winnings. The most common misconception is that the odds of winning when wagering on colours are 50/50. However, mathematically due to the insertion of the green 0, player winning probabilities are 47.4% for the ball to land on either of the two colours, which translates to a house edge of 52.6%.