At Casino.com, we believe that online gambling should be a fun and exciting form of entertainment.
As a responsible gambling provider, we are committed to creating a safe and enjoyable online casino environment for our valued players.
Most online casino players gamble within their means and enjoy their time spent in the casino, however for some it can spiral out of control.
This page covers the various measures that we have in place to ensure that we are doing our best by you. If you have any concerns or questions that are not covered here, please contact our Customer Support team who will be happy to help.
Keep the following in mind to ensure your gambling is kept fun:
Ask yourself the following questions:
If you have answered yes to any of these questions, it may indicate that you may have an issue with compulsive gambling.
Should this be the case, we recommend that you are honest with yourself and seek the relevant support to address any issues.
For help and advice, get in touch with one of the following organisations:
It is not permitted for under 18s to create an account or play at our casino.
We ask that you take reasonable steps to prevent any minors from accessing and playing in the casino:
If you know someone under the age of 18 who is registered with us or accessing the casino, please contact us immediately at email@example.com.
Anyone under 18 found playing will have their winnings removed and their account closed.
At Casino.com, providing our players with a responsible gaming environment is one of our main priorities.
It is our responsibility to you to ensure that all of our staff are trained to recognise any signs of problem gambling, and to take the necessary steps to protect our casino members.
To assist our players in playing responsibly, we provide a selection of options:
Gambling Management Tools are easy to set and help you control your gambling through simple steps.
In order to set a daily, weekly or monthly deposit limit for your casino activity, please contact our Customer Support team who will be happy to set your limits based on your request.
The daily, weekly and monthly limits begin on the date and time requested by you, and will be reset once your requested period has expired. Any limits set apply only to the Mansion brand on which they were requested.
Another option we offer is the ‘Reality Check’ feature, allowing you to receive a reminder when you have been playing for a preset amount of time. For instance, you can set the timer to notify you when you have been playing for 2 hours, at which point you can choose to continue, or to exit the game.
To set a Reality Check reminder, please visit the cashier when logged in, and go to ‘My Account’ and then the ‘Responsible Gaming’ tab.
If you need a break from gambling, please contact our Customer Support team and ask them to temporarily close your account. This can be for a period of between 24 hours to 6 weeks.
Once you have requested a 'time out' period, you will receive a confirmation email from us within 48 hours. This email will confirm that your account has been frozen and for how long, as well as containing information about responsible gambling for your benefit.
On completion of this period, your account will be automatically reopened and you can resume playing.
To set a time out period, please click here.
If the situation is more serious, you may want to exclude yourself from gambling for an extended period of time. You can contact our Customer Support team at any time requesting self exclusion for a period of between 6 months and 5 years.
Once you have elected to 'self exclude', you will receive a confirmation email from us within 48 hours. This email will confirm that your account has been frozen and for how long, as well as containing information about responsible gambling for your benefit. During this time you will be unable to access your account and any funds in your account will automatically be returned to you.
On completion of the self exclusion period, you must contact us directly should you wish to reactivate your account and resume playing. Your account would then be reopened after a 24 hour cooling off period following the request.
To self exclude from the casino, please click here.
If you require further information or feel you may have a gambling issue, please contact our Customer Support team who will be happy to assist you.
You can contact us on the following numbers:
UK Freephone: 0808 238 6049
International: +350 200 44793
Click here to email us.
We're here to help 24 hours a day, 7 days a week.