Welcome to VIP

Open the door to even more exclusive benefits, bonuses and invitations – when you become a Casino.com VIP. Our dedicated VIP team are here to serve you and ensure the best gaming experience found anywhere.

  •  Why become a VIP?

    • Your own personal account manager - responsible for providing you with the highest level of service and best casino VIP experience available.
    • Exclusive promotions & reloads - you'll enjoy exclusive promotions tailored to you and be kept up-to-date with future events.
    • Special gifts - we'll help you celebrate those important moments. Birthdays, anniversaries or simply because you deserve to be treated.
    • VIP only events - a day at the football, tickets to the theatre, or a hospitality package at an exclusive casino, you'll be guaranteed a day to remember.
    • Higher loyalty point conversion rates - as a VIP you will enjoy higher redemption rates for your loyalty points and get up to 433% more cash for your loyalty points than a regular player.
    • Faster withdrawal times - enjoy your winnings more quickly.
    • Higher deposit limits - enjoy higher limits on funding your account.
    • VIP membership for life - once a VIP, always a VIP at Casino.com.
    You can expect only the very best as a Casino.com VIP. Let us exceed your expectations – you’ve earned it.
     
    Benefits Bronze Silver Gold VIP VIP Elite
    Loyalty Points scheme* $2.50 $3.33 up to $5 up to $13.33 up to $13.33
    Regular deposit bonus
    24/7 customer service
    Promotions
    Dedicated VIP promotions
    (higher bonuses, exclusive prizes, cash back)
         
    24/7 Dedicated VIP team      
    Personal VIP Account Manager      
    Loyalty level welcome gift      
    Special gifts      
    Higher withdrawal amounts      
    Express payments & withdrawals      
    Personal cashback offer        
    Invitation to exclusive VIP events        

    * $ bonus for every 100 pts
     
  •  How?

    To qualify as a Casino.com VIP you need to have accumulated 20,000 loyalty points and deposited a minimum of $3,000/£2,000/2.200€.
    To qualify as a Casino.com VIP Elite you need to have accumulated 50,000 loyalty points and deposited a minimum of $24,000/£16,000/17.600€.
    Every time you play – whether on your computer, mobile or tablet, you earn loyalty points. Once you become a VIP, you'll be contacted by one of our VIP Account Managers who will issue your personal invitation, initiating your superior service and exclusive benefits.
    Once a VIP, always a VIP at Casino.com - The only casino where you will remain a VIP for the lifetime of your account.
  •  Our Vision

    "Our vision for our Casino.com VIP members is to deliver a first class personalised one-stop service.
    Dedicated VIP Account Managers and VIP Hosts, highly trained and with a wealth of experience, will be available to meet all of your needs.
    We will provide you with proactive and professional Account Management, assuring you of the highest confidentiality in a safe and efficient environment at all times.
    Our Account Managers will use their extensive skills, knowledge and experience to understand your individual requirements. They will have a 360 degree insight into your needs and requests in the Casino.
    We will build, develop and grow a long term lasting relationship with you via first class customer service and through the provision of a wide range of innovative, exciting and bespoke VIP benefits, including exclusive events, specifically tailored gifts, promotions and offers and much more."
    Trish McCoy
    Head of VIP Team

     
  •  Meet the VIP team

    What can we say about our diverse VIP team? We thought we should let them describe each other instead…
    Sabine - France
    “Sabine is the perfect example of a French girl – she’s classy, always wears perfume, and I love hearing her pronounce her R’s.” Tommy
    Andre – Germany
    “A little bird flew into our window at work one day – and Andre went to it with some water and kind words until it was ready to fly off again. He’s my hero for that!” Emma
    Dario – Italy
    “Dario always motivates me in the morning by singing a good song before we switch on our computers for the day!” Andre
    Emma – UK
    “My favourite - lovely and caring, just like me! She's full of energy and enthusiasm... However, these qualities come out only after 10am, and a couple of strong coffees!” Sabine
    Marco – Italy
    “Marco can remain cool in any situation, he's always ready to help and he does it with a smile. He's a good colleague and friend. Unfortunately he supports Milan. Not everybody is perfect in this world.” Dario
    Matteo (Team Leader) – Italy
    “Matteo really cares about his team, so much so that he always makes sure to help himself to our sweets if we leave them lying around on our desks! He wouldn’t want us to eat too much sugar and get sick…” The whole team

  •  VIP Promotions

    Not only do we have improved offers for VIPs in our reload bonuses and cashback promotions – but you can also enter VIP-only races for huge prizes! Check the Promotions page to see what special competitions we are running right now!

  •  VIP Events (NEW)

    Live the VIP lifestyle when we invite you to attend our prestigious events. Here are some of the places we sent our VIPs recently:
     
    • NEW: State of Origin event, Sydney – In June 2014 we sent six of our VIP players, along with two account managers, to see the New South Wales Blues vs Queensland Maroons rugby match in full VIP style! They had a great time watching the match from their elevated VIP box, and what’s more, we surprised each of them with an iPhone 5s.
    • NEW: Evening hospitality event, Perth – We invited some of our valued VIP players for an exclusive evening with dinner and drinks in Perth, as well as providing each player with a take-home gift (an iPhone 5s!).
    • Formula 1 GP, Silverstone – Our VIP guests were able to enjoy the F1 Grand Prix in luxury and style. At the event, they were treated to a perfect view of the track in the VIP section with catering. Their transport and accommodation was arranged by their account managers, who accompanied them throughout to ensure their experience was as carefree and enjoyable as possible.
    • “Best Of British” – we accompanied our VIPs to this annual event in London. The players attended a dinner with celebrities from the world of sports, before being taken for an evening as honoured guests at the exclusive Les Ambassadeurs club in Mayfair.
    • VIP Euro Events – in 2013 we met our European VIPs in their home countries for a unique opportunity to get know each other and have some fun! The VIP Euro Events included a Rod Stewart concert at the O2 in London; the Moto GP at Rimini in Italy; the Cirque de Soleil at the Porsche Arena, Germany; and a stand-up dinner at the Regina Theatre in Stockholm, Sweden.

  •  What our VIPs say (NEW)

    NEW: Jane met us in Perth for dinner and drinks: “I had a great time with you guys. Shame about the weather but at least the rain held out. You guys were really nice and if you come back I would love to see you both again”
    NEW: Nguyen An received one of our regular VIP gifts and said: “All and all I would just like to say THANK YOU to you and your team there at Casino.com. From start to finish your service there has been 20/10 and I can't ask for more. Plus I gained some good friends. For sure I will continue to play and introduce all my friends to play with you well. But most of them already do!”
    We sent Gary to Formula 1 GP at Silverstone: “An occasion never to forget. Matteo and Tommy provided accommodation for the whole weekend, transport, and catering which was totally seamless. The location of the hotel was perfect and view inside Silverstone was exceptional. Both of them went the extra mile to ensure the best possible experience available. True gents!”
    John went to Best of British 2012: “Thank you to everybody, I had a great time and you have an amazing team, very, very good people.”
    Walter went to see Manchester City: “I really do wish to thank you for your invitation to the football event you organised... Everything was absolutely perfect! The choices you made about the location, the stadium, hotel, lunch and dinners you offered to my sons and me, and the way you dealt with us – it’s been the best one could ask for.”