| Loyalty Lounge |
| 1. |
Players need to deposit at least $25 in a month to enjoy the loyalty program. |
| 2. |
Lounge Levels will be determined on the Lounge points earned from the previous month's play. New online casino players will receive their rewards one month in arrears. For example, start playing on the 10th of the month and your Lounge Level will be determined at the beginning of the next month. |
| 3. |
In order to qualify for 'Cash weekend bonuses' players must reach the required amount of points in the previous month. Players that have not played will not receive the cash bonus. |
| 4. |
Accounts with no activity for 6 months or more will have all unused Lounge Points removed from their account. |
| Bonuses/Boosts |
| 5. |
For mid-week reload bonus there is a minimum deposit required. Click here for more details. |
| 6. |
In order to be eligible for the 'Mid-week deposit bonus' & 'Cash weekend bonuses' players must have accumulated the required points for their Lounge Level in the previous month. |
| 7. |
All 'Mid-week deposit bonuses' must be claimed on Tuesday 00:01 to 23:59 (GMT). |
| 8. |
For all Lounge Levels: |
|
a. |
To withdraw any winnings, players must wager 40 times the bonus amount. |
|
b. |
All games are included in this offer except for: all forms of Baccarat, Craps, Roulette, Sic Bo, Pontoon, Blackjack, Jacks or Better, Aces and Faces, Casino Hold 'em, Deuces Wild and Joker Poker. |
| 9. |
The 'Mid-week deposit bonuses' will be credited to your account immediately after your successful deposit is made. |
| 10. |
If you do not wish to receive the 'Mid-week deposit bonuses', please contact a member service representative after you have made your deposit, but before you start to bet. |
| 11. |
Any real money bets placed will be funded by a player's deposit first. Bonus funds will only be used once the deposit amount has reached $0.00.
|
| 12. |
To qualify for the 'Cash weekend bonuses', players must have deposited $200 in the previous 7 days. |
| 13. |
All 'Cash weekend bonuses' must be claimed within 48 hours of it becoming available. |
|
a. |
All 'Cash weekend bonuses' are redeemable and must be wagered 100 times the bonus amount, with no excluded games, before any withdrawals will be processed. |
| 14. |
Bonuses can only be claimed during the bonus eligibility period: |
|
a. |
Mid-week deposit bonus Tuesdays 00:00 (GMT) to 23:59 (GMT). |
|
b. |
Cash weekend bonus from Saturday 00:01 (GMT) to Sunday 23:59 (GMT). |
| 15. |
In order to claim your boosts you must have accumulated at least 300 points per month. |
| 16. |
The relevant wagering requirement must be met before you can withdraw any winnings. Should you request a withdrawal before meeting the wagering requirements or play excluded games you may forfeit any winnings over and above the amount of your original deposit. |
| Casino.com Lounge Shop |
| 17. |
In order to be able to use the shop facility for the first time players must have deposited at least $25 and have played at least 300 points since April 1 2009. |
| 18. |
Players may not use the shop if their account has been frozen, closed or restricted for any reason. |
| 19. |
All bonuses bought in the Lounge Shop will be authorised and credited to players' accounts within 2 business days. |
| 20. |
Please allow 4 - 6 weeks for delivery of merchandise once order is confirmed. |
| 21. |
Cancellations are not permitted after an order has been confirmed. |
| 22. |
Players are responsible for the accurate completion of the order form. Any failure to do so may result in additional delivery charges to the member. |
| 23. |
Players are responsible for the accuracy of their email address in their online casino account. |
| 24. |
Players are responsible for providing a delivery address and contact telephone number and for ensuring there will be someone available to receive and sign for the product on delivery. |
| 25. |
Players will be responsible for excess delivery charges due to absence of someone to receive the delivery. |
| 26. |
Casino.com will replace items that are damaged in transit or damaged due to manufacturer, warehouse or courier neglect. However, goods damaged due to member's neglect or wear and tear will be solely the responsibility of the member. |
| 27. |
Casino.com reserves the right to withdraw any item at any time. |
| 28. |
Customers must have sufficient points in their account to cover the entire order submitted. Insufficient points will result in order cancellation. |
| 29. |
All items ordered are subject to stock availability. Should an item be out of stock we will advise the customer and a new order may be submitted, or alternatively Casino.com may agree to refund the points in full. |
| 30. |
Casino.com reserves the right to remove any product line from the Lounge Shop at any time. |
| 31. |
The point prices of the items in the Lounge Shop can change at any time, however once an order is submitted and confirmed, the price of the item will remain fixed. |
| 32. |
In the event that the customer is due a refund of points due to an item being out of stock, damage or consecutive failed delivery, please note that refund will occur within 2 business days of the agreed order cancellation. |
| 33. |
Casino.com shall in no way be liable for any injuries, losses, damages or expenses suffered or incurred by any purchaser of an item as a direct or indirect result of a purchase in the Lounge Shop. |
| 34. |
All items purchased in the shop are provided on an as is basis without any warranty and Casino.com makes no warranties whatsoever, express or implied, including any implied warranties of merchantability of fitness for a particular purpose, with respect to any items provided via the shop. |
| General |
| 35. |
From April 1 2009 this loyalty plan replaces Comp Points on all Casino.com accounts and players will no longer be able to claim under the previous comp points system. |
| 36. |
You must be a Casino.com member, at least 18 years of age, and have agreed to both the Casino.com Terms & Conditions and the Casino.com Withdrawal Policy. |
| 37. |
You are only allowed one active real money account. If a second account is opened it will be closed and all bonuses and winnings may be cancelled. |
| 38. |
In the event of a dispute, all decisions made by Casino.com will be final. |
| 39. |
Casino.com reserves the right to review transaction records and logs at anytime, for any reason whatsoever. If, upon such review, it appears that player(s) are participating in strategies that Casino.com, in its sole discretion, deems to be abusive, we reserve the right to revoke the entitlement of such player to the promotion. |
| 40. |
We have a zero tolerance policy towards inappropriate play and fraudulent activity. If, in our sole determination, you are found to have cheated or attempted to defraud us of any of the Services in any way, including but not limited to game manipulation or payment fraud, or manipulation of the multi-currency facilities, or if we suspect you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity, we reserve the right to void and withhold any or all winnings made by any person or group of persons and to void and withhold any Lounge Points gained by any person or group of persons and to void all pending and future bonuses, where we have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage us in any way. |
| 41. |
All Dollar amounts are quoted in United States Dollars. |
| 42. |
The currency exchange rate will be updated every three months, for our current exchange rate please click here. |
| 43. |
Casino.com reserves the right to change or amend this Loyalty Plan at any time. |
| 44. |
Casino.com management decision in all matters is Final. |
| 45. |
All promotions can only be claimed once per person, household, family, household address, email, address, credit card number, or shared computer environment such as a library, workplace, fraternity, university or school. |
| 46. |
Residents of China are not eligible for these promotions. |
These terms represent the entire agreement and understanding between you and us, where it is expressly agreed that these cannot be varied or amended except by update or modification which will be published on this webpage and effective from that date. Continued participation in the promotion after such publication shall constitute your acceptance to the modified or updated Terms. You acknowledge and agree that it is your sole responsibility to check for any such amendments, updates and/or modifications.
For the purposes of clarity this expressly excludes any variation or change to these terms given orally, by chat, SMS, email or other such means, inadvertently or otherwise by our individual customer service staff or other of our representatives.
