Every game at Casino.com earns you loyalty points, the amount of points you receive depends on which online casino game you play. Click here to view Lounge Points.

Every month we will select two of the casino's favourite games. You will be able to earn 3 points for every $10 played on these games. Click here to see this month's extra-point games.

It's simple. Real money players that deposit a minimum of $25 to your Casino.com account and have earned a minimum of 300 points since 1st April can enjoy the rewards of the Loyalty Lounge.

Lounge levels will be determined on the previous month's play. New players will receive their rewards one month in arrears. For example, start playing on the 10th of the month and your Lounge level will be determined at the beginning of the next month.

The Lounge Levels are updated at the beginning of each month, usually by the 5th of the month at the latest.

You can see your current Lounge Level through the Casino.com online casino software on your computer's desktop. Simply click the 'Lounge' tab in the cashier and select my profile. Here you will be able to view your current levels and your last six months history.

Accounts that have been inactive for 6 months or more will have all unused Lounge points removed from their Casino.com account.

Any unredeemed points will expire after 24 months.

We have mid-week deposit bonuses and cash weekend bonuses, the amount of bonus depends on what Lounge level you have attained. Click here for more details.

Correct. The mid-week deposit bonus requires you to make a deposit. Click here to see your minimum deposit amount.

No deposit is required for the Cash weekend bonus, this is a gift for your continual play. But players must have accumulated the required amount of Lounge Points during the previous month.

Simply log into your casino account and your reload bonus or cash money will be there waiting for you.

All bonuses must be claimed during the specified times:

1. Mid-week deposit bonuses Wednesdays 00:01 (GMT) to 23:59 (GMT).
2. Cash weekend bonus from Saturday 00:01 to Sunday 23:59.

In order to be eligible for the 'mid-week deposit bonus' and 'cash weekend bonuses' you must have accumulated the required points for your casino Loyalty Lounge level in previous month, to view the minimum Lounge Point requirements click here.

This depends on your Lounge level. Click here to see your rewards.

You need to log into your Casino.com account and go to the cashier section. Here you will be able to select the 'Lounge' tab, select my profile. You will see a graph which contains the past seven month's performance. The next step requires you to select which months you want to use, once you have chosen, press the boost button.

Once you have pressed the online casino boost button there is no going back, your selection is final.

To claim your boosts you must have accumulated at least 300 points per month.

It's entirely up to you. However, please check the example below to see how you can benefit the most from your points boost.

Example 1

In the last six months you have played at the following levels:

Month 1: Prestige Parlour
Month 2: Honour Chamber
Month 3: Prestige Parlour
Month 4: Honour Chamber
Month 5: Prestige Parlour
Month 6: Honour Chamber

You can claim either:

• The 6 months boost of the Prestige Parlour (75,000 points)
• You can chose 3 months boost of the Prestige Parlour (75,000 points) & 3 months boost of the Honour Chamber claiming (300,000 points) totalling 375,000 points

Example 2

In the last six months you have played at the following levels:

Month 1: Prestige Parlour
Month 2: Prestige Parlour
Month 3: Prestige Parlour
Month 4: Honour Chamber
Month 5: Honour Chamber
Month 6: Honour Chamber

You can claim either:

• The 6 months boost of the Prestige Parlour (75,000 points)
• You can choose 3 months boost of the Prestige Parlour (75,000 points) & 3 months boost of the Honour Chamber claiming (300,000 points) totalling 375,000 points.

OR

• You can claim the 3 months boost of the Prestige Parlour claiming (75,000 points) and you can save the 3 month boost of the Honour Chamber and keep playing for another 3 months and claim a full 6 months boost of the Honour Chamber (1,000,000 points).

No, you can choose any 3 months. They do not have to be consecutive months.

You must have accumulated at least 300 points per month to be able to boost your points.

You will only see as many monthly boosts as you have played. So for example, if you have only been playing for one month you will only be able to boost one month.

Log into your online Casino account and go to the 'Lounge' tab of the cashier and select 'Points Forecast'. Here you will be able to view the next few Lounge level requirements and the possible rewards.

You can use the points you have accumulated in the loyalty programme in the Lounge shop. In the shop you can buy a wide selection of luxury gifts or you can even exchange your points for cash bonuses.

Simply click here or log into your casino.com online casino account select 'Lounge' tab and you will see a section called 'Loyalty Shop'. Click there and the Casino.com shop will open so you can browse all items on offer at your leisure.

We currently deliver to Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Chile, Colombia, Croatia, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Russia, Senegal, Serbia and Montenegro, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine and UK.

However players from countries not listed still have access to the shop to purchase cash bonuses.

It can take up to 28 days for the order to arrive. Bonuses are credited within 2 business days.

If you wish to have your order sent to a different address than registered with us please contact us immediately after placing the order.

We use a range of companies including Royal Mail, DPD, Impulse, Parcel Force, UPS and Belgium Parcel Service. The shipping method will depend on the value/weight of the order as well as the destination.

You may have to sign for an order if we require a courier to deliver the item. However, if you are not home another person from the same household may sign on your behalf. This will be for higher value/high weight items we cannot post. In the event that you are not at home on delivery, a card will be left or the courier will re-attempt delivery. This will only occur on a registered postal service.

The price of shipping will be incorporated in the final cost (in points) of the order. A Player should never be charged customs or duty charges, as the relevant paperwork is provided with the order by our fulfilment company.

All players can use the shop, as long as you have made a deposit of $25 into your casino.com account and have earned at least 300 points since the 1 April 2009. You can then enjoy all the benefits of the Loyalty Lounge.

In order to be able to use the shop facility for the first time players must have deposited at least $25 and have played at least 300 points since the 1 April 2009.

You can view the required casino Loyalty Lounge points by logging in to the shop with your username and password.

You can view this by accessing your Casino.com account and clicking the 'Lounge' tab. Select my profile, and here you will be able to see your points balance.

The shop will be constantly updated with the latest items. If you have any suggestions for products you would like to be added to the shop please let us know.

If the order has not been dispatched we will endeavour to cancel the order and return your points but this cannot be guaranteed.