Frequently Asked Questions (FAQs)

How do I get started playing at Casino.com?
Firstly, download our free software. This enables online casino games of much higher quality and speed to be stored on your pc, which can then be played on your web browser.

How do I download the software?
You can read about the process on our download page. The process is quick and simple and only required once. After downloading is complete, Casino.com is available from your computer's Start menu and/or desktop.

How do I make a deposit in the online casino?
Download the Casino.com software, open a casino Real Money account, and log in once your username and password details are received. Go to the cashier and select your desired deposit method and amount.
The minimum deposit at Casino.com is $15.

How do I make a withdrawal?
Click here for our full withdrawal policy.

I've forgotten my username and password. What should I do?
To retrieve your online casino password, send an email to support@casino.com with the following information:

Your first and last name

Your date of birth

The first line of the address you have registered to your Casino.com account

The method you have used to deposit into your Casino.com account. For example, credit card type and the last 4 digits of the card.

How does Casino.com protect my privacy?
Casino.com ensures your details remain 100% secure with the use of robust security measures including a Firewall and RSA encryption. In fact, using your credit card at Casino.com is safer than using it at your local department store.

What is the Random Number Generator (RNG) and how does it protect me?
A Random Number Generator (RNG) is a computer programme which randomly produces the online casino game results. It produces the outcome of each card deal and every dice roll, without any unrealistic duplication (such as two of the same card dealt at the same time). These results cannot be predicted, are completely random and the results cannot be manipulated. This means you always get fair results.

How do I chat with other online casino players?
It's easy! Make sure you are in the casino game you want to play, on either multi-player or private-group tables. Then click on the Chat button and type and click again on the Chat button to send your message.

How do I access my casino game history?
Simply go into the online casino game you wish to check, click on the menu button in the bottom right hand corner of the screen and select "History". You can then check all your details.

What are multiplayer and private group table?
A multiplayer table is what you select if you want to play with other members online. A private group table is what to choose to play alongside your friends without being interrupted by other online casino players. To join a private group table, you must type in its name. If the table has not yet been created, then the system will create one so that your friends can join you.

How can I remove or change my bets?
In games such as casino Blackjack, Roulette, Craps, and Baccarat, you need to right-click your mouse on your chips to remove them. Casino Roulette has a Clear Bet button which will remove all your bets from the table. Casino Slots and Video Poker have a Cash Out button which will return the coins from the machine to your balance. If other coins remain in the machine, don't worry - they will be credited to your balance when you exit from the online casino game.

Where is the Game Help?
Click on the help button in the online casino lobby for all game instructions. You can even use the help feature when playing.

How do I view all wagers I've made?
Click on the Game History section in the online casino lobby to access details of your past wagers.

What happens if my internet connection is cut off during a game?
Casino.com has an integrated mechanism that protects player disconnections. If you get disconnected while in the middle of a casino game and are unable to reconnect to the online Casino, you will simply be logged out after a certain period of inactivity.

If you were playing Blackjack, Craps, or Video Poker when the disconnection occurred and succeed in reconnecting prior to being logged out, the system will return you to the exact moment when the game was interrupted.

If you were playing an online casino game such as casino Slots and Roulette, where the player does not affect the result of the game after placing his wager, proceed to the Game History section to view your game's outcome.

What is wagering?
Wagering is the name given to when you bet money on our online casino games. We use the term wagering requirements in most of our casino bonuses and promotions.

How this works: If you received a $10 bonus and the wagering requirement on that casino bonus is five times (x 5) the amount, then you must wager (bet) at least $50 before you can withdraw your winnings. It's that easy.

How can I receive free online casino bonuses from Casino.com?
The best way to receive bonuses from Casino.com is to subscribe to our promotional emails and check your emails regularly. You can then enjoy a variety of weekend, mid week, and monthly special offers.

How do I become a VIP?
VIP status depends on the amount you wager. Regular casino real money players will quickly wager enough to gain membership to the online casino VIP Members Club, giving access to a wide range of benefits and special treatment. Keep playing with us and you'll receive our VIP treatment in no time!

What can I expect as an Online Casino VIP?
The VIP Programme is tiered and so the higher up the levels you go, the more you receive. Some of the things you may be eligible for include casino VIP invite only promotions, Deposit Match Bonuses, hospitality opportunities around top sporting events and direct contact with our online Casino VIP Manager. All accounts are monitored on a weekly basis to ensure you get the best possible service.

How can I withdraw my casino winnings?
Click on Withdraw in the Cashier, select the preferred withdrawal method and the amount you wish to cash out. If you have any issues, use the Chat facility to receive assistance from our member support team.

Why is there a short wait for my withdrawal?
All withdrawal requests are subject to a pending period of 96 hours. This allows our audit team to make sure you've completed the wagering requirements of any bonuses received. During this period you can cancel your withdrawal without any processing fees. The withdrawal pending period dramatically decreases as you become a higher VIP member. For full details of our withdrawal policy please click here.

If you were playing Blackjack, Casino Craps, or Video Poker when the disconnection occurred and succeed in reconnecting prior to being logged out, the system will return you to the exact moment when the online casino game was interrupted.

If you were playing a game such as Slots and Roulette, where the player does not affect the result of the game after placing his wager, proceed to the Game History section to view your game's outcome.

What are the download specifications?
The average download time is approximately 8 minutes using a standard 56Kbs modem, or 2 minutes with cable or ADSL connections. The minimum system requirements for the software are: Windows XP/2000/98/NT/95, P166MMX, 32MB RAM, 16-bit colour and 20MB free hard disk space. For the best possible results, set your monitor to high colour (16 bit) and 600x800 resolution.