At Casino.com every effort is made to process your withdrawal request as quickly as and efficiently as possible.
Our policy is in place to protect players against online fraud and therefore requires that Casino.com members will be required to verify their identity before a cash withdrawal is made.
Documents can be scanned or digitally photographed. Save them on your computer and e-mail them directly to firstname.lastname@example.org. Acceptable file types are jpeg, tiff, and pdf, with a maximum file size of 1MB per attachment and a 10MB limit per email.
(a) Valid Photographic ID
We accept copies of your valid passport, drivers’ license or national ID card. Signature, name and photograph should be suitably visible.
Click here for suggested forms:
(b) Credit Cards
A copy of the front and back of the credit card used to fund your account is required. You are free to blank out the middle eight numbers and the 3 digit security code on the back of the card. Please be aware that should you use multiple cards to fund your account, you may be asked to supply copies for these additional cards.
(c) Proof of address (must be dated within the last 3 months)
We may also need to verify your address. This can be done using either a credit card bill or bank statement.
Please ensure that the whole of the document is clearly visible including all edges and that all text is legible.
Please note that additional documentation may be required under certain circumstances.
We only need you to send your ID once. Your account will be updated as soon as your documents are received and processed (up to 72 hours). You can then make withdrawals from your Casino.com account.
Please note that occasionally we may need to ask, at your sole cost, for additional documentation such as confirmation of deposits, a bank reference or notarised ID. Please note that some of these documents may be required to be sent to our postal address.
You have three options to send us your documents:
(1) Email to email@example.com
(2) Fax to +44 208 166 1325
(3) Post to Casino.com Member Service, PO Box 1240, Gibraltar
The maximum limits are:
VIP and VIP Elite players enjoy higher withdrawal limits, up to $50,000 per calendar month.
Bronze, Silver and Gold player levels are capped at withdrawals of up to $15,000 (or currency equivalent) per month.
The minimum limits are:
How long will it take to process my withdrawal request?
Processing times only come into effect once we have received and verified your required documentation.
How long until I receive my money?
In addition to the processing time taken for your withdrawal request, dependent on your Loyalty Level, there is additional time dependent on your selected method (indicated in the table below).
|Withdrawal method||Waiting Time|
|Neteller, Skrill||1-2 business days|
|Webmoney||2 business days|
|Local Bank Payment (Envoy)||3-5 business days|
|Instant Banking by Citadel||4-6 business days|
|Wire Transfer||5-7 business days|
|CC Refunds, Instadebit||6-8 business days|
|CFT||up to 14 business days|
|Bank Draft||up to 21 business days|