Withdrawal Policy

At Casino.com every effort is made to process your withdrawal request as quickly as and efficiently as possible.

Our policy is in place to protect players against online fraud and therefore requires that Casino.com members will be required to verify their identity before a cash withdrawal is made.

Documents can be scanned or digitally photographed. Save them on your computer and e-mail them directly to docs@casino.com. Acceptable file types are jpeg, tiff, and pdf, with a maximum file size of 1MB per attachment and a 10MB limit per email.

(a) Valid Photographic ID

We accept copies of your valid passport, drivers’ license or national ID card. Signature, name and photograph should be suitably visible.

Click here for suggested forms:

Passport - for an example click here
Driving License - for an example click here
National ID - for an example click here

(b) Credit Cards

A copy of the front and back of the credit card used to fund your account is required. You are free to blank out the middle eight numbers and the 3 digit security code on the back of the card. Please be aware that should you use multiple cards to fund your account, you may be asked to supply copies for these additional cards.

For an example click here
If credit card copies are not available a recent credit card statement may be provided

(c) Proof of address (must be dated within the last 3 months)

We may also need to verify your address. This can be done using either a credit card bill or bank statement.

Utility Bills - for an example click here
Bank Statements

Please ensure that the whole of the document is clearly visible including all edges and that all text is legible.

Please note that additional documentation may be required under certain circumstances.

We only need you to send your ID once. Your account will be updated as soon as your documents are received and processed (up to 72 hours). You can then make withdrawals from your Casino.com account.

Please note that occasionally we may need to ask, at your sole cost, for additional documentation such as confirmation of deposits, a bank reference or notarised ID. Please note that some of these documents may be required to be sent to our postal address.

You have three options to send us your documents:

(1) Email to docs@casino.com
(2) Fax to +44 208 166 1325
(3) Post to Casino.com Member Service, PO Box 1240, Gibraltar

Withdrawal Limits

The maximum limits are:

VIP and VIP Elite players enjoy higher withdrawal limits, up to $50,000 per calendar month.

Bronze, Silver and Gold player levels are capped at withdrawals of up to $15,000 (or currency equivalent) per month.

The minimum limits are:

NETeller, Moneybookers & Webmoney = $10
Bank Transfer = $50
Exceptions: EUR, AUD, USD, GBP and DKK currencies will have minimum of $20 or currency equivalent.
Bank Draft = $50
All other withdrawal methods = $20

How long will it take to process my withdrawal request?

Processing times only come into effect once we have received and verified your required documentation.

You can only withdraw using previous depositing methods
You will be able to cancel your withdrawal and have the funds returned to your Casino.com account balance up until the moment that the withdrawal is processed by the casino

How long until I receive my money?

In addition to the processing time taken for your withdrawal request, dependent on your Loyalty Level, there is additional time dependent on your selected method (indicated in the table below).

Withdrawal method	Waiting Time
Neteller, Moneybookers	1-2 business days
Webmoney	2 business days
Click2pay	2-3 business days
Local Bank Payment (Envoy)	3-5 business days
Mycitadel	4-6 business days
Wire Transfer	5-7 business days
CC Refunds, Clickandbuy, Instadebit	6-8 business days
CFT	up to 14 business days
Bank Draft	up to 21 business days

Your withdrawal method may be restricted based on your country. Please contact support for further information on which withdrawal methods are available to you
Please note that if you have any outstanding bonuses on your account you will not be able to withdraw until you meet the terms of that bonus. Please click here for promotional information
Large withdrawals might take longer to be processed (5 days)
Due to strict anti money laundering requirements we require one or more forms of documentation to verify your identity as set out above If for a continuous period of 180 days from our request for this verification documentation, we have still not received the same from you then the funds remaining in your Account will be removed and your Account Closed
Certain payment methods (Click2Pay, IDS, Click and Buy and My Citadel) have extended processing periods of between 6-12 days and therefore, withdrawals using these methods may take longer