Withdrawal Policy
At Casino.com every effort is made to process your withdrawal request as quickly as and efficiently as possible.
Our policy is in place to protect players against online fraud and therefore requires that Casino.com members may be required to verify their identity before a cash withdrawal is made.
Documents can be scanned or digitally photographed. Save them on your computer and e-mail them directly to docs@casino.com.
(a) Valid Photographic ID
We accept copies of your valid passport, drivers’ license or national ID card. Signature, name and photograph should be suitably visible.
Click here for suggested forms:
(2) Fax to +44 871 900 6966
(3) Post to Casino.com Member Service, PO Box 1240, Gibraltar Are there any minimum or maximum withdrawal amounts? The maximum limits are: Superior Suite, Red Carpet Room and Millionaire Club levels can withdraw over $30,000 (or currency equivalent) per month. Player, Lobby, Prestige Parlour, Champagne Bar, Honour Chamber and Elite Lounge are capped at withdrawals of up to $30,000 (or currency equivalent) per month. The minimum limits are:
- Passport - for an example click here
- Driving License - for an example click here
- National ID - for an example click here
- For an example click here
- If credit card copies are not available a recent credit card statement may be provided
- Utility Bills - for an example click here
- Bank Statements
(2) Fax to +44 871 900 6966
(3) Post to Casino.com Member Service, PO Box 1240, Gibraltar Are there any minimum or maximum withdrawal amounts? The maximum limits are: Superior Suite, Red Carpet Room and Millionaire Club levels can withdraw over $30,000 (or currency equivalent) per month. Player, Lobby, Prestige Parlour, Champagne Bar, Honour Chamber and Elite Lounge are capped at withdrawals of up to $30,000 (or currency equivalent) per month. The minimum limits are:
- NETeller, Moneybookers & Webmoney = $10
- Bank Transfer = $50 (exception GBP = 20)
- Bank Draft = $50
- All other withdrawal methods = $20
- You can only withdraw using previous depositing methods
- Once requested there will be a pending time depending on your Loyalty Lounge Level during which time you can cancel the withdrawal and continue playing if you wish
| Withdrawal method | Processing Time |
| Neteller, Moneybookers | 1-2 business days |
| Webmoney | 2 business days |
| Click2pay | 2-3 business days |
| Local Bank Payment (Envoy) | 3-5 business days |
| Mycitadel | 4-6 business days |
| Wire Transfer* | 5-7 business days |
| CC Refunds*, Clickandbuy, Instadebit | 6-8 business days |
| CFT* | up to 14 business days |
| Bank Draft* | up to 21 business days |
- Your withdrawal method may be restricted based on your country. Please contact support for further information on which withdrawal methods are available to you
- Please note that if you have any outstanding bonuses on your account you will not be able to withdraw until you meet the terms of that bonus. Please click here for promotional information
- Large withdrawals might take longer to be processed (5 days)

