The Casino.com withdrawal policy aims to protect both Casino.com and its valued customers from internet-based fraud.

This is done through receipt of identification and other documentation which verifies the age of customers.

To be able to make an initial withdrawal, all Casino.com account holders must supply Casino.com with a current and valid photographic ID. This can either be a photographic driving licence or passport. Please ensure that your photograph and signature are clearly visible when sending your ID to Casino.com.

A copy of the front and back of every credit card used is also required to make a deposit to an account. This must be done before a withdrawal can be made. Again, please check that the signature is clearly visible. You may block out parts of the card number (along with the three digit security code on the rear of the card) provided that the last four digits of the card number are clearly visible. This will maintain the utmost security.

You can send your ID in three ways:

• via email to support@casino.com
• by fax to +44 871 900 6966
• by post to Casino.com Member Services, PO Box 1240, Gibraltar.

You will only need to supply your ID once. Once your ID is received and processed (processing can take up to three working days), your account will be updated. You will then be able to request withdrawals from your Casino.com account.

If you have any queries regarding withdrawing money from your Casino.com account, please contact us at support@casino.com.